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• No battery
With an extremely low battery, the camera won't be turned on. You need to charge it
with AC power before using it. Or you can plug in the AC power and then turn on the
camera.
The specification of the power adapter should be 5V/1.5A or 5V/1A.
The length of the charging cable should not be too long, generally not longer than
16ft.
The camera indicates a solid yellow light for charging and a solid green light for a
full charge. It will take 6~8 hours to fully charge the camera.
• Broken power button
Once confirming the power button is broken, or the camera loops rebooting, please
contact us for a replacement.
• Battery Issue
The camera might have a battery issue if it still cannot be turned on after charging for
several hours. In this case, please contact us for technical support.
What to do if VicoHome does not generate a QR code
of the Wi-Fi network?
• Please check the network connection of your mobile phone and make sure it's
good and stable. Then re-enter this page to fresh the QR code.
• Please make sure you've installed the latest version of the VicoHome app.
• Please Kill the app and reopen it to try again.
• If possible, use another phone to add your camera.
• If it still does not work, please contact us for technical support.
Why can't the camera scan the QR?
When adding a camera, please scan the QR code generated in the VicoHome app. If
you scan the QR code on the camera body, the app will jump to the help article of
adding a camera. If you want to add the camera that has already been added on the
phone of your family or friend, you need to ask him/her to generate a share QR code
to scan. The below cases apply to add a camera:
• The camera is not in the scanning mode
Please turn on the camera and then double click the power button to make the
camera enter this mode, in which you will see the flashing blue light and hear a
repeated "Ding Dong Ding Dong" sound.
• The camera lens is not clean
Please remove the plastic protective film first. And please clean the camera lens if it
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