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Troubleshooting en
37
Fault Cause and troubleshooting
"Fill water tank" ap-
pears in the display
even though the wa-
ter tank has been
filled.
The water tank has not clicked into place.
▶
Insert the water tank correctly so that it engages in the holder.
→"Filling the water tank", Page14
The water tank has fallen out. Shaking has caused parts to come loose in the water tank.
The water tank is leaking.
▶
Order a new water tank.
Malfunction
▶
Do not use deionised or filtered water.
→"Before using for the first time", Page11
The sensor is defective.
▶
Call the after-sales service.
→"Customer Service", Page38
Buttons are flashing. Condensation has formed behind the control panel.
No action required. As soon as the condensation has evaporated, the buttons no longer
flash.
"Plopping" sounds
can be heard when
cooking with steam.
Water vapour requires the cold/heat effect for frozen food.
No action required.
The appliance hums
during operation and
after it is switched off.
Functional test of the pump creates operating noise.
No action required.
The appliance hums
or clicks when the
control panel is
opened.
Removing the control panel creates operating noise.
No action required.
The interior lighting
does not work.
The LED light is defective.
Note:Do not remove the glass cover.
▶
Call the after-sales service.
→"Customer Service", Page38
Maximum operating
time reached.
To prevent the appliance from continuing to run when it is no longer needed, it automatically
stops heating after a few hours if the settings are not changed during this time. A notifica-
tion appears on the display.
The point at which the maximum operating time is reached is determined by the corres-
ponding settings for an operating mode.
1.
Press any button to continue operation.
2.
If you do not need to use the appliance, press to switch it off.
Tip:To prevent the appliance from switching off when you do not want it to, set a cooking
time.
→"Setting the cooking time", Page18
A message with "D"
or "E" appears in the
display, e.g. D0111
or E0111.
The electronics have detected a fault.
1.
Switch the appliance off and on again.
a If the fault was a one-off, the message disappears.
2.
If the message appears again, call the after-sales service. Please specify the exact error
message when calling.
→"Customer Service", Page38
NeffLight reflector in
appliance door is dis-
coloured.
High temperatures discolour the NeffLight reflector.
No action required.
The cooking result is
not satisfactory.
Settings were unsuitable.
Setting values, e.g. temperature or cooking time, depend on the recipe, quantity and food.
▶
Next time, set lower or higher values.
Tip:A lot of information about the food preparation and corresponding setting values
can be found on our website www.neff-international.com.
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