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en Troubleshooting
36
Fault Cause and troubleshooting
"Language English"
appears on the dis-
play.
There has been a power cut.
▶
Configure the initial configuration settings.
→"Initial use", Page12
The appliance cannot
be switched on;
appears on the dis-
play.
Automatic childproof lock or childproof lock is activated
▶
Press and hold the button until "Childproof lock deactivated" appears on the display.
Appliance will not
start or cuts out dur-
ing operation.
Different causes are possible.
▶
Check any notifications that appear on the display.
→"Displaying information", Page14
Malfunction
▶
Call the after-sales service.
→"Customer Service", Page38
The appliance is not
heating; appears
on the display.
Demo mode is activated in the basic settings.
1.
Briefly disconnect the appliance from the power supply by switching the circuit breaker in
the fuse box off and then on again.
2.
Deactivate Demo mode within the next 3 minutes in the
→"Basic settings", Page24.
There has been a power cut.
▶
Open and close the appliance door once after a power failure.
a The appliance will perform a self-test, after which it will be ready to use.
Time not displayed
when appliance
switched off.
Basic setting has been changed.
▶
Change the basic setting for the clock display.
→"Basic settings", Page24
The control panel
cannot be opened.
The circuit breaker is faulty.
▶
Check the circuit breaker in the fuse box.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
Malfunction
1.
Call the after-sales service.
→"Customer Service", Page38
2.
If there is water in the water tank, empty the water tank:
‒ Open the appliance door.
‒ Grip on the right and left below the control panel.
‒ Slowly pull out the control panel and push it upwards.
Intense steam gener-
ation when steaming.
The appliance is automatically calibrated.
No action required.
If the cooking times are too short, the appliance is not automatically calibrated.
If a lot of steam is generated repeatedly, the appliance is recalibrated.
1.
Reset the appliance to the factory setting.
→"Basic settings", Page24
2.
Repeat the calibrations.
→"Before using for the first time", Page11
Steam escaping from
ventilation slots dur-
ing cooking
Escaping steam is not a fault.
No action required.
The appliance re-
quests descaling
without the counter
appearing in ad-
vance.
The set water hardness range is too low.
1.
Descale the appliance.
→"Descaling", Page29
2.
Check the water hardness and set this in the basic settings.
→"Basic settings", Page24
The appliance
prompts you to rinse
it.
During the descaling, the power supply is interrupted or the appliance is switched off.
▶
Rinse the appliance twice.
→"Descaling", Page29
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