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9 Trouble-shooting
Message Possible cause Solution
▪ «UX/EXX» ▪ Disruption in the
power supply.
▸ Acknowledge the error message by
touching «OK».
▸ Switch the power supply off for about
1 minute.
▸ Switch the power supply back on.
▸ If the error appears again, note down
the error message in full along with
the serial number (SN) of the appli-
ance (see page 70).
▸ Disconnect from the power supply.
▸ Contact Customer Services.
▪ «Residual heat
– Do not re-
move the water
tank.»
▪ The temperature of
the water in the boiler
is too high.
▸ Wait for it to cool down (this can take
up to 30minutes).
For safety reasons, the water is not
pumped off until it has dropped below a
certain temperature.
The appliance can still be used.
▪ «Descaling
failed – Appli-
ance was not
descaled.»
▪ Used unsuitable de-
scaler.
▸ Descale again using the recommen-
ded descaler.
▪ Descaling was not
carried out correctly.
▸ If the message does not disappear
after repeating the descaling process
several times, note down the error
message in full along with the serial
number (SN) of the appliance (see
page 70).
▸ Contact Customer Services.
▪ «Please fill with
water – but the
water tank is
still full.»
▪ Boiler filling error ▸ Remove the water tank and then slot
straight back into position.
▸ If the error appears again, note down
the error message in full along with
the serial number (SN) of the appli-
ance (see page 70).
▸ Contact Customer Services.
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