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12
Solución de problemas
Síntoma Causa(s) probable(s) Acción(es) recomendada(s)
1 No hay energía en el controlador
El cable de datos no está conectado correctamente en el controlador o en la válvula de la
regadera
Asegúrese de que el cable de datos esté bien insertado en la conexión con el controlador (Paso
6) y bien insertado en la válvula de la regadera
El adaptador de energía CA puede no estar conectado correctamente
Asegúrese de que el adaptador de energía CA esté bien enchufado en el tomacorriente. Asegúrese
de que el cable del adaptador de energía CA Cable esté bien insertado en la válvula de la regadera
El disyuntor central o el GFCI ha sido disparado Restablezca el disyuntor o el GFCI
La energía central está apagada, no hay kit de respaldo de la batería Restablezca la energía central o use un kit de respaldo de la batería optativo
La energía central está apagada, se está utilizando un kit de respaldo de la batería optativo
Restablezca la energía central. Desenchufe el cable de la batería de respaldo optativa. Instale las
baterías en la orientación correcta dentro de la batería de respaldo optativa. Reemplace con baterías
nuevas si es necesario. Enchufe el cable de la batería de respaldo optativa en la válvula de la regadera.
Es necesario restablecer el sistema Restablezca el sistema *
* Procedimiento para restablecer el sistema: Desenchufe el cable del adaptador de energía CA de la válvula de la regadera, espere un minuto y luego vuelva a insertar el cable del adapta-
dor de energía CA en la válvula de la regadera para restablecer el sistema. Consulte la página 8 para ver la descripción general del sistema.
Symptom Probable Cause(s) Recommended Action(s)
6 Water does not reach set temperature
Hot water supply depleted Wait for hot water to heat up
Hot water supply device temperature set too low Adjust set temperature higher on home hot water supply device
7 Low ow
Clogged Screen Filter Clean screen lters
Hot and Cold water supply lines reversed Correct water supply lines
8 Water temperature unstable
More than 5 psi dierence between hot and cold pressure Run dedicated lines to Shower Valve
Unstable water pressure Pressure regulators may be required in line in advance of Shower Valve. Consult a plumber.
9 No Date or Time on Controller screen
Controller has not been setup with smart phone
Follow instructions in app on smart phone to setup user account and synchronize smart phone
with Controller
Controller not connected to Home WiFi Verify that “WiFi Signal Lost” indicator is not on, See Troubleshooting #11
10
Can not operate shower system using smart
phone
Smart phone not connected to Home WiFi In smart phone WiFi Settings - Connect to Home WiFi
WiFi Password, Security PIN not entered Enter WiFi Password and Security Pin in app setup screen
Smart phone WiFi is OFF Turn ON smart phone WiFi
Home WiFi is OFF Turn ON Home WiFi (base station)
Controller has not been setup with smart phone See page 9 of Instruction Sheet
Smart phone not on same Home WiFi as Controller Switch to same Home WiFi in smart phone WiFi settings
11
Controller can’t see Home WiFi (“WiFi Signal
Lost” - icon visible on Controller)
Home WiFi name changed or Controller not on same network as Home WiFi
Check Home WiFi name is proper. If name changed, re-setup Controller through app using new
Home WiFi name
Changed Home WiFi password Re-enter Home WiFi password in app
Home WiFi lost power or disconnected RESTART Home WiFi (base station)
Weak Home WiFi signal at Controller location Consider adding WiFi extender near Controller.
12
Controller can’t see Home WiFi (no “WiFi
Signal Lost” - icon visible on Controller)
Controller has not been setup with smart phone
Follow instructions in app on smart phone to setup user account and synchronize smart phone
with Controller
13
Error message when reconnecting smart
phone to Controller
Incorrect Home WiFi password entered Enter correct Home WiFi password in app on smart phone
Incorrect Security PIN number entered
After initiating the connection using the app, the PIN number will appear on the Controller
screen. Enter this PIN number into the app.
14 Cannot download app to smart phone
Smart phone is not running a supported operating system version
Upgrade smart phone to a supported operating system. See www.moen.com/u/support for the
current list of supported operating systems.
Smart phone memory is full Clear items o smart phone to free up memory. Download app.
15 App does not open App did not update properly from the Apple App store or Google Play store Delete app from smart phone and reinstall
16 Slow app response Weak Home WiFi signal at smart phone location Consider adding WiFi extender near desired use location of smart phone
17
Icons of shower devices on Controller do not
match actual shower devices
Controller has not been setup with smart phone
Follow instructions in app on smart phone to setup user account and synchronize smart phone
with Controller. Then in the app settings the device icons can be properly assigned.
Default device Icons will display until customized in app.
18
Low battery or dead battery indicator on
Controller if using the optional battery
backup kit
Batteries need to be replaced in the optional battery backup kit Replace the batteries in the optional battery backup kit
19
When shower is o, controller screen is blank,
and only power button is illuminated
Home power is o and system is using battery power from the optional battery backup kit
Restore Home power. Shower will operate with limited control functionality under this
condition. Smart phone functionality is deactivated during battery power mode.
For more information visit www.moen.com/u/support.
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