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43
How do I change my WiFi network to a 2.4GHz WiFi network?
• Most dual-band routers support both 2.4G and 5G networks. Select
the WiFi name that does not end in “_5G”.
• If your phone is attempting to connect to the 5G network, try
“forgetting” or temporarily disabling the 5G network.
• If you are unsure, or if the 2.4G and 5G networks do not have
separate names, please contact your internet service provider.
I can’t find the “Etekcity” access point during configuration.
• Turn the smart bulb on and off quickly 3 times to trigger
Configuration Mode (see page 9). The “Etekcity” access point will
appear in your list of available WiFi connections.
My smart bulb is offline.
1. Make sure the smart bulb is on, then refresh the VeSync menu by
swiping down on the screen.
2. Make sure your router is connected to the internet, and your
phone’s network connection is working properly.
3. Reset the smart bulb (see Resetting, page 41). When the smart bulb
is reconfigured and online again, go to Device Settings, and tap
Upgrade Firmware.
Note:
Power outages, internet outages, or changing WiFi routers may cause
your smart bulb to go offline.
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