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Troubleshooting en
37
Fault Cause and troubleshooting
Appliance does not
heat up.
There has been a power cut.
▶
Open and close the appliance door once after a power failure.
a The appliance is checked and is ready to use.
The time is not dis-
played when the ap-
pliance is switched
off.
Basic setting has been changed.
▶
Change the basic setting for the clock.
→"Basic settings", Page23
HomeConnect is not
working properly.
Different causes are possible.
▶
Go to www.home-connect.com.
The control panel
cannot be opened.
The circuit breaker in the fuse box has tripped.
▶
Check the circuit breaker in the fuse box.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
Malfunction
1.
Call the after-sales service.
→"Customer Service", Page38
2.
If there is water in the water tank, empty the water tank:
‒ Open the appliance door.
‒ Grip on the right and left below the control panel.
‒ Slowly pull out the control panel and push it upwards.
Intense steam gener-
ation when steaming.
The appliance is automatically calibrated.
No action required.
If the cooking times are too short, the appliance is not automatically calibrated.
If a lot of steam is generated repeatedly, the appliance is recalibrated.
1.
Reset the appliance to the factory setting.
→"Basic settings", Page23
2.
Repeat the calibrations.
→"Before using for the first time", Page12
The appliance re-
quests descaling
without the counter
appearing in ad-
vance.
The set water hardness range is too low.
1.
Descale the appliance.
→"Descaling", Page29
2.
Check the water hardness and set this in the basic settings.
→"Basic settings", Page23
The appliance
prompts you to rinse
it.
During the descaling, the power supply is interrupted or the appliance is switched off.
▶
Rinse the appliance.
→"Descaling", Page29
"Fill water tank" ap-
pears in the display
even though the wa-
ter tank has been
filled.
The water tank has not clicked into place.
▶
Insert the water tank correctly so that it engages in the holder.
→"Filling the water tank", Page15
The water tank has fallen out. Shaking has caused parts to come loose in the water tank.
The water tank is leaking.
▶
Order a new water tank.
→"Customer Service", Page38
Malfunction
▶
Do not use deionised or filtered water.
→"Determining the water hardness before switching on the appliance for the first time",
Page12
The sensor is defective.
▶
Call the after-sales service.
→"Customer Service", Page38
Buttons are flashing. Condensation has formed behind the control panel.
No action required. As soon as the condensation has evaporated, the buttons no longer
flash.
"Plopping" sounds
can be heard when
cooking with steam.
Water vapour requires the cold/heat effect for frozen food.
No action required.
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