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4
Before You Connect with Your Smartphone
Monitor and control your door from anywhere using the myQ app.
You will need:
l
Wi-Fi enabled smartphone, tablet or laptop
l
Broadband Internet Connection
l
Wi-Fi signal in the building (2.4 Ghz, 802.11b/g/n required)
l
Password for your building's network (router's main account, not guest network)
Test the Wi-Fi Signal Strength
Make sure your mobile device is connected to your Wi-Fi network. Hold your mobile device in the place where your
door operator will be installed and check the Wi-Fi signal strength.
Check Signal Strength. If you see:
Wi-Fi signal is strong.
The door operator will
connect to your Wi-Fi
network.
Wi-Fi signal is weak.
The door operator may connect to
your Wi-Fi network. If not, try one of
the options below to improve the
Wi-Fi signal:
No Wi-Fi signal.
The door operator will not be able to
connect to your Wi-Fi network. Try
one of the options below to improve
the Wi-Fi signal:
• Move your router closer to the door operator
to minimize interference from walls and other
objects
• Buy a Wi-Fi range extender
For compatible router specifications and help, visit support.chamberlaingroup.com.
See page 30 to connect the door operator to a mobile device.
Check the Door
To prevent possible SERIOUSINJURYor DEATH:
l
ALWAYS call a trained door systems technician if door binds, sticks, or is out of balance. An unbalanced
door may NOT reverse when required.
l
NEVER try to loosen, move or adjust door, door springs, cables, pulleys, brackets or their hardware, ALLof
which are under EXTREME tension.
l
Disable ALLlocks and remove ALLropes connected to door BEFORE installation and operating door
operator to avoid entanglement.
l
DO NOT install on a one-piece door if using devices or features providing unattended close. Unattended
devices and features are to be used ONLY with sectional doors.
To prevent damage to door and operator:
l
ALWAYS disable locks BEFORE installing and operating the operator.
l
ONLY operate door operator at 120V, 60Hz to avoid malfunction and damage.
Before you begin:
1. Disable locks and remove any ropes connected to the door.
2. Lift the door halfway up. Release the door. If balanced, it should stay in place,
supported entirely by its springs.
3. Raise and lower the door to check for binding or sticking. If your door binds,
sticks, or is out of balance, call a trained door systems technician.
4. Check the seal on the bottom of the door. Any gap between the floor and the
bottom of the door must not exceed 1/4 inch (6 mm). Otherwise, the safety
reversal system may not work properly.
5. The operator should be installed above the center of the door. If there is a
torsion spring or center bearing plate in the way of the header bracket, it may
be installed within 4feet (1.2 m) to the left or right of the door center. See page
10.
Torsion
Spring
Extension
Spring
OR
Preparation
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