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Action Yes No
Step 3
If dark marks appear on prints, then clean the scanner glass and
the ADF glass using a clean, lint-free cloth dampened with water.
Is the scanner glass clean?
Go to step 4. See “Cleaning the
scanner glass” on
page 204.
Step 4
Send a print job, and then check for print quality problems.
a From the Copy menu, adjust the toner darkness.
b If the print remains faded, then replace the toner cartridge.
Is the print quality satisfactory?
Go to step 5. See
“Print quality
problems” on
page 300.
Step 5
Check the placement of the document or photo.
Make sure that the document or photo is loaded facedown on
the scanner glass in the upper left corner.
Is the document or photo loaded correctly?
Go to step 6. Place the document
or photo facedown
on the scanner glass
in the upper left
corner.
Step 6
Check the copy settings.
From the Copy screen, check if the Content Type and Content
Source settings are correct for the document being scanned.
Are the Content Type and Content Source settings correct for the
document being scanned?
Go to step 7. Change the Content
Type and Content
Source settings to
match the document
being scanned.
Step 7
Check for patterns on prints.
a From the Copy screen, navigate to:
Advanced Options > Advanced Imaging > Sharpness > select
a lower setting
Note: Make sure that no scaling is being selected.
b Resend the copy job.
Do patterns appear on prints?
Go to step 8. The problem is
solved.
Step 8
Check for missing or faded text on prints.
a From the Copy screen, navigate to:
Advanced Options > Advanced Imaging
b Adjust the settings:
• Sharpness—Increase the current setting.
• Contrast—Increase the current setting.
c Resend the copy job.
Do prints have missing or faded text?
Go to step 9. The problem is
solved.
Troubleshooting 321
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