Loading ...
Loading ...
Loading ...
Incorrect characters print
Action Yes No
Step 1
Make sure that the printer is not in Hex Trace mode.
Note: If Ready Hex appears on the display, then turn o the
printer, and then turn it back on to deactivate Hex Trace mode.
Is the printer in Hex Trace mode?
Deactivate Hex
Trace mode.
Go to step 2.
Step 2
a From the control panel, select Standard Network or Network
[x], and then set PCL SmartSwitch or PS SmartSwitch to On.
b Resend the print job.
Do incorrect characters print?
Contact
customer
support.
The problem is
solved.
Job prints from the wrong tray or on the wrong paper
Action Yes No
Step 1
a Check if you are printing on paper that is supported by the tray.
b Resend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is
solved.
Go to step 2.
Step 2
a From the Paper menu on the printer control panel, set the paper
size and type to match the paper loaded in the tray.
b Resend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is
solved.
Go to step 3.
Step 3
a Depending on your operating system, open Printing
Preferences or the Print dialog, and then specify the paper type.
b Resend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is
solved.
Go to step 4.
Step 4
a Check if the trays are not linked.
b Resend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is
solved.
Contact
customer
support.
Troubleshooting 295
Loading ...
Loading ...
Loading ...