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8
Network Error Troubleshooting Tips
If you have a unit (or units) in network error and you would like to silence them, you can push and release the Test/Hush
button once on each unit in network error to silence them for 24 hours at a time. NOTE: when you do this, the red LED
will blink out an error code (number of blinks) when the Test/Hush button is push/released once. If the following steps
are unsuccessful, it might be helpful to report the number of blinks to customer service.
Fix 1:
NOTE: If there is only one unit that is giving you trouble, rotating the alarm on the mounting plate may re-orient the
wireless antenna and fix the problem.
1. Press and hold the button on a known working unit (not the unit in network error) for 4-5 seconds until you hear 2 beeps.
2. Go to the room/location of the unit in network error.
3. Rotate the network error unit 90 degrees in either direction on the mounting plate.
4. Press and hold the button on the network error unit for 4-5 seconds until you hear 2 beeps.
5. Within 10 seconds, the network error unit should re-join the wireless network and should show fading green lights,
with a voice “Success, now connected.” If this is the case, press and hold the button on the same unit for 4-5
seconds until 2 beeps are heard.
NOTE: If the unit does not re-join the wireless network, press and hold the button on a known working unit (not the
unit in network error) for 4-5 seconds. Then proceed to “Fix 2.”
Fix 2:
NOTE: In a wireless alarm network, there is a Coordinator unit, which controls communication to the other units, which
are called “RFDs”. For best wireless range, the Coordinator should be located in a central location of the household.
If “Fix 1” does not work or if there are multiple units in network error, the following steps will place the Coordinator of the
wireless network at the center of the household.
1. Go to a wireless unit that seems closest to the center of the house.
2. If this unit is not in network error, press and hold the button on that unit for 4-5 seconds until you hear 2 beeps, and a
voice “Searching for other devices,” as well as a sonar ping sound. If it is in network error go to “Fix 3” below.
3. You will now need to locate the Coordinator of the system.
a. The Coordinator will be fading green on/off every 2 seconds. The RFDs of the system will be fading green on/off
every 4 seconds.
b. The wireless network will stay open for 15 minutes. If the wireless network closes, press and hold the button on
any known working wireless unit for 4-5 seconds until 2 beeps are heard, followed by voice “Searching for other
devices,” as well as a sonar ping sound, to re-open the wireless network.
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