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English
Troubleshooting
English50
Problem Action
Excessive vibrations or
makes noise.
• Make sure the washer is installed on a level, solid floor that is not slippery.
If the floor is not level, use the levelling feet to adjust the height of the
washer.
• Make sure the shipping bolts are removed.
• Make sure the washer is not contacting any other object.
• Make sure the laundry load is balanced.
• The motor can cause noise during normal operation.
• Overalls or metal-decorated clothes can cause noise while being washed.
This is normal.
• Metal objects such as coins can cause noise. After washing, remove these
objects from the drum or filter case.
• Redistribute the load. If only one item of clothing needs washing, such as a
bathrobe or pair of jeans, the final spin result might be unsatisfactory, and a
“Ub” check message will be shown in the display.
Does not drain and/ or
spin.
• Make sure the drain hose is straightened all the way to the drain system. If
you encounter a drain problem, call for service.
• Make sure the pump filter is not clogged.
• Close the door and tap and hold .
For your safety, the washer will not tumble or spin unless the door is closed.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is connected to a drain system that is not clogged.
• If the washer is not supplied with sufficient power, the washer will
temporarily not drain or spin. As soon as the washer regains sufficient
power, it will operate normally.
• Make sure the drain hose is positioned correctly, depending on the
connection type.
• Clean the pump filter as it may be clogged.
The door does not open.
• Tap and hold to stop the washer.
• It may take a few moments for the door lock mechanism to disengage.
• The door will not open until 3 minutes after the washer has stopped or the
power has been off.
• Make sure all the water in the drum is drained.
• The door may not open if water remains in the drum. Drain the drum and
open the door manually.
• Make sure the door lock light is off. The door lock light turns off after the
washer has drained.
Excessive suds.
• Make sure you use the recommended types of detergent as appropriate.
• Use high efficiency (HE) detergent to prevent oversudsing.
• Reduce the detergent amount for soft water, small loads, or lightly soiled
loads.
• Non-HE detergent is not recommended.
AC-WW6800_WASHER_LED_03645G-00_EN.indd 50 2022/6/23 13:51:08
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