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Action Yes No
Step 7
Check for a dial tone.
Did you hear a dial tone?
Go to step 8.
• Try calling the fax
number to make
sure that it is
working properly.
• If the telephone
line is being used
by another
device, then wait
until the other
device is finished
before sending a
fax.
• If you are using
the On Hook Dial
feature, then turn
up the volume to
check if you hear
a dial tone.
Step 8
Temporarily disconnect other equipment (such as answering
machines, computers with modems, or telephone line splitters)
between the printer and the telephone line, and then try sending
or receiving a fax.
Can you send or receive a fax?
The problem is
solved.
Go to step 9.
Step 9
a Temporarily disable call waiting. Contact your telephone
company to obtain the keypad sequence for temporarily
disabling call waiting.
b Try sending or receiving a fax.
Can you send or receive a fax?
The problem is
solved.
Go to step 10.
Step 10
a Temporarily disable voice mail service. For more information,
contact your telephone company.
Note: If you want to use both voice mail and the printer, then
consider adding a second telephone line for the printer.
b Try sending or receiving a fax.
Can you send or receive a fax?
The problem is
solved.
Go to step 11.
Step 11
Scan the original document one page at a time.
a Dial the fax number.
b Scan the document one page at a time.
Can you send or receive a fax?
The problem is
solved.
Contact
customer
support.
Troubleshooting 324
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