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Action Yes No
Step 8
Check for missing or faded text on prints.
a From the Copy screen, navigate to:
Advanced Options > Advanced Imaging
b Adjust the settings:
• Sharpness—Increase the current setting.
• Contrast—Increase the current setting.
c Resend the copy job.
Do prints have missing or faded text?
Go to step 9. The problem is
solved.
Step 9
Check for washed‑out or overexposed output.
a From the Copy screen, navigate to:
Advanced Options > Advanced Imaging
b Adjust the settings of the following:
• Background Removal—Reduce the current setting.
• Shadow Detail—Reduce the current setting.
c Resend the copy job.
Do pages show washed‑out or overexposed prints?
Contact
customer
support.
The problem is
solved.
Scanner unit does not close
Action Yes No
Check if there are no obstructions between the scanner unit and
the printer.
a Lift the scanner unit.
b Remove any obstruction that keeps the scanner unit open.
c Lower the scanner unit.
Did the scanner unit close properly?
The problem is
solved.
Contact customer
support.
Solving fax problems
• “Caller ID is not shown” on page 322
• “Cannot send or receive a fax” on page 322
• “Can receive but not send faxes” on page 325
• “Can send but not receive faxes” on page 325
• “Fax and e-mail functions are not set up” on page 326
Troubleshooting 321
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