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Action Yes No
Step 1
a Open the trays, and then check if they contain paper of the
same size and type.
• Check if the paper guides are in the correct positions for
the size of the paper loaded in each tray.
• Check if the paper size indicators on the paper guides are
aligned with the paper size indicators on the tray.
b Resend the print job.
Do the trays link correctly?
The problem is
solved.
Go to step 2.
Step 2
a From the printer control panel, set the paper size and type in
the Paper menu to match the paper loaded in the trays to be
linked.
Note: The paper size and type must match for trays to be
linked.
b Resend the print job.
Do the trays link correctly?
The problem is
solved.
Contact
customer
support.
Unexpected page breaks occur
Action Yes No
Increase the printing timeout.
a From the home screen, navigate to:
> Settings > General Settings > Timeouts
b Increase the Print Timeout setting, and then touch Submit.
c Resend the print job.
Did the file print correctly?
The problem is
solved.
Check the original
file for manual page
breaks.
Print quality problems
Characters have jagged or uneven edges
Troubleshooting 299
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