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17
PROBLEM POSSIBLE CAUSE SOLUTION
The packaging machine
is off
No electrical power or electronic
fault.
Disconnect the electrical power
supply.
Contact the technical support
service.
The keys do not react to
the commands.
The surface of the control panel
is dirty or wet.
Clean and dry the surface of the
control panel.
The lid doesn’t open.
A cycle is running.
During the cycle there is no
electrical power.
It is normal that during the
operating cycles the lid remains
closed. Wait for the end of the
cycle or press STOP to interrupt
the cycle and emptythe tray.
Restore the power supply and
wait for decompression of the
tray.
Too much air remains in
the sealed bag.
The bag is not suitable to the
dimensions of the product to be
packaged.
The level of vacuum chosen is
too low.
The product is liquid.
Use a bag of suitable size.
Repeat the cycle with a higher
level of vacuum.
It is normal that with a liquid
product, some air bubbles remain
inside.
Sealing is not optimal.
The level of sealing set is not
correct for the type of bag being
used.
Many consecutive cycles were
performed with sealing.
The bag is larger than the sealing
bar.
The edge of the bag was not
positioned correctly.
The edge of the bag is dirty.
The counter-pressure rubber and
the sealing bar are dirty.
The counter-pressure rubber and
the sealing bar are damaged.
Repeat the cycle by adjusting the
sealing level.
Wait at least 2 minutes between
one cycle and another to allow
the sealing bar to cool.
Use a suitable bag.
Position the edge of the bag
centrally and so that it protrudes
approximately 2 cm from the
sealing bar.
Avoid the edge forming creases
close to the sealing bar.
When the product is inserted,
turn the edge of the bag over so
that the outer part remains clean.
Clean the sealing bar and the
counter-pressure rubber.
Contact the Technical Support
service.
flashes
Display ERROR01
The pump has absorbed
humidity and impurities.
Start the drying cycle.
Display ERROR02
At the end of a cycle, the
symbol
remains on or
flashes.
The product inserted is too hot
or with a quantity of liquid above
the indicated amount.
Remove the product from the
vacuum chamber.
Insert again the vacuum bag
filled with the right quantity
and the right temperature
of the food (see table in
Preliminary Notes chapter).
Repeat the selected function.
If the problem persists, call the
Technical Support service.
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