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Help Guide
Wireless Neckband Speaker
SRS-NS7
No sound/Sound from only one speaker component/Low sound level/Distorted
sound/Humming or noise in the speaker output/No voice or low voice from callers
While connected with a TV
While the 3D surround functions are active on the BRAVIA XR™ TV, no audio comes out from the TV. When you
want to hear TV audio both from the TV and the neckband speaker, deactivate the 3D surround functions.
When using a non-BRAVIA XR TV, make sure that PCM is specified as the digital audio output method on the TV.
For specifying the method, refer to the operating instructions supplied with the TV.
Make sure that the TV, the supplied transmitter, the neckband speaker, and the BLUETOOTH headphones are
turned on.
Disconnect the transmitter from the TV and connect it back to the TV. Be sure to plug the cable all the way into the
port.
Make sure that the volume of the neckband speaker is loud enough.
Pair the transmitter with the headphones all over again.
Select the “Priority on Stable Connection” (SBC) preference for the quality for music playback via BLUETOOTH
connections.
Depending on the headphones, changing the preference for the quality for music playback via BLUETOOTH
connections is available. In such a case, select the “Priority on Stable Connection” (SBC) preference. For details,
refer to the operating instructions supplied with your headphones.
Make sure that the equalizer function is deactivated on the TV.
Move the transmitter and the neckband speaker, as well as the headphones, away from a device such as a
microwave oven and a wireless LAN access point.
Bring the neckband speaker or the headphones closer to the transmitter. If there is any obstacle between the
transmitter and the neckband speaker or the headphones, move it out of the way.
Keep the transmitter and the neckband speaker, as well as the headphones, away from a device such as a radio or a
tuner. Use of the transmitter, the neckband speaker, or the headphones in the vicinity of such a device may cause
noise in audio from the device.
If there is radio interference with another wireless device (a TV, a soundbar, etc.), change the location of the
transmitter. (For example, move the transmitter from left to right or center.)
While connected with a BLUETOOTH device
Make sure that both the neckband speaker and the connected device are turned on.
Make sure that the volume of the connected device and the neckband speaker is loud enough.
Make sure that playback is in progress on the connected device.
To use a video call application on a computer, operate the computer to change the BLUETOOTH profile to HFP or
HSP.
During a video call, the sound quality may deteriorate depending on the conditions of the communication link.
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