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and doesn’t switch to white LED mode (online) it may indicate that the device
needs to be updated manually. In this case, contact our support team noting
the LED color on the Petcube, your username in the Petcube application
and the serial number of your Petcube which is located on the package sleeve.
19. How to nd Petcube’s MAC address
If your router uses MAC filtering, you need to temporarily disable it to find
the MAC address of your own Petcube. This can be viewed in the list of
connected devices in your router settings. Once you have its MAC address,
you can safely add your Petcube as an exception and turn filtering back on.
You can also contact our support team to get help finding the MAC address
of your Petcube by performing a camera test.
20. What ports do I need to open for Petcube on my rewall
If you have a firewall on your wi-fi network or you have a block on some ports,
below is the list of ports that need to be open for Petcube:
1. 67.228.165.226:3335/tcp
2. 67.228.165.226:16384-32384/udp
3. cube_ext_ip:7000-7100/udp (optionally, NAT)
4. 52.0.95.32:443/tcp
5. 34.195.161.50:443/tcp
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