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Internet connection upload and download speed. If your Internet connection
speed is less than 1 Mbps, we recommend upgrading for the best experience
and highest video quality. To check your internet speed, we recommend
performing a free online speed test. If you are not getting the full speed you
subscribed for, contact your Internet Service Provider.
13. I can’t connect to my Petcube / Petcube is offline in the app
If you cannot connect to your Petcube from your smartphone, try the following:
• Make sure that the LED light on the front of your Petcube is steady white.
• If the LED light on the front of your Petcube isn’t steady white, see ‘LED light
notifications’ to determine the issue.
• If your network is secured with a firewall or proxy, please make sure it isn’t
blocking the Petcube.
• Unplug and plug your Petcube back in to reboot it.
Keep in mind that some connection issues may be caused by poor Wi-Fi signal
strength at your home, which can depend on the router range, distance
to the router and obstacles in the way from the camera to the router, such as
walls or radio frequency interferences, i.e. cordless phones, microwaves, etc.
If you are still having an issue with your Petcube being offline, contact our
support team for further investigation.
14. Petcube is Disconnected in the app
If your Petcube camera status shows as ‘Disconnected’ in the Petcube app, it
usually means that your phone is not connected to the Internet at the moment
or the network you are connected to has certain restrictions. Try to switch to any
other wi-fi network or connect to your camera using cellular data (LTE, 3G).
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