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1. LED doesn’t light up
If the LED light on your Petcube camera is off while the camera is plugged into
the power source, try unplugging it and plugging it back in. Make sure that you
are using the original power adapter that came with your Petcube and that
the power cord is undamaged. If you no longer have the original power adapter,
make sure to only use the ones that provide 5V/2A power.
2. LED light doesn’t turn pulsing green
When you plug in your Petcube before starting the registration process, it should
glow solid yellow for a minute (although it may look light green). Wait up to 1
minute until it starts pulsing green. If the light remains solid yellow, contact our
support team.
3. The LED is pulsing yellow and doesn’t turn white after setup
This problem may occur if you have entered an incorrect password for your
home Wi-Fi network during registration. To change it, open the Petcube App, go
to the ‘Home’ tab, select ‘Settings’, then ‘Wi-Fi’. Power up your Petcube Bites, wait
1 minute until it starts up, find a reset pin that came with your Petcube, find the
small hole below the USB port on the left side of the Petcube Bites, insert the
reset pin into it, hold it down for 3 seconds until the light turns green and follow
the steps on your screen.
If that doesn’t help, below are a few other possible reasons this could be
happening:
TROUBLESHOOTING
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