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process over again. If the problem persists, contact our support team
to determine if your Petcube needs to be updated.
9. Petcube Bites makes a clicking noise
If you experience a problem with the Petcube Bites camera making a clicking
noise, please contact our support team at any convenient time in order
to receive the latest firmware update that solves this problem.
10. Petcube app shows ‘no treats’ message
In case the Petcube app is showing an error message that says your Petcube
Bites has no treats despite the container being filled with treats, simply ignore
this error message and try to still fling a treat from your phone using the Petcube
app.
In case it doesn’t work, reboot your Petcube by unplugging it from the power
source and plugging it back in.
11. No sound comes out of my Petcube
For the two-way audio to work, Petcube requires access to the microphone
on your mobile device. To grant access to it, open the ‘Settings’ menu on your
phone, then go to ‘Privacy’ and then ‘Microphone,’ and make sure you have
allowed the Petcube App to use your phone’s mic.
12. Poor video quality or poor network conditions
Video quality is often impacted by router performance. It can improve by placing
Petcube closer to your home Wi-Fi router or by arranging it so there are not any
obstacles between it and your router (i.e. walls, floors, etc.).
For best results, Petcube also requires at least 1 Mbps (2 Mbps is recommended)
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