Invoxia 999532 User Manual

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I cannot install my Cellular GPS Tracker

We are sorry that you are experiencing an issue installing your GPS Tracker.

Here are a few things to try:

• Make sure your smartphone model is compatible (the hardware

conﬁguration needs to support our product), by checking the list of

incompatible smartphones here : support.invoxia.com

• Make sure your smartphone Bluetooth is on. Try switching your phone's

Bluetooth oﬀ and on again. Make sure to keep your GPS Tracker close to

your smartphone. Avoid trying to install several GPS Trackers in the

same room, and avoid having several smartphones or tablets with the

Invoxia GPS app installed in the vicinity of the Tracker you are trying to

install.!

• Make sure the GPS Tracker has enough battery and is plugged to a

power source. The Tracker light should be on, otherwise make sure that

your micro USB cable is not faulty.!

• As a last resort, try restarting the GPS Tracker via a long press (5

seconds) on the button, and restarting your smartphone, before trying

again.!

If you have bought a Tracker that may have been refurbished or installed

before by someone else, you will be asked to contact us so we can solve the

issue. For security reasons, we do not generally allow a GPS Tracker to be

uninstalled and reused by someone who is not the primary owner.!

If the above steps did not solve the problem, feel free to contact us by

visiting our help center.

bit.ly/CellularGPSTracker

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Invoxia 999532 Real Time GPS Tracker with 1 Year Subscription NO FEES — For Vehicles, Cars, Motorcycles, Bikes, Kids — Battery 120 Hours moving to 4 Months stationary — Anti-Theft Alerts