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My GPS Tracker is no longer sending any
positions
If your GPS Tracker has not sent any position for a while, it can happen that:
•
It has run out of battery: it can happen that the battery drops too fast
for us to warn you of a "low battery" alert. Press the button on your
Tracker to check if it still blinks, which would mean it is still alive. If not,
try charging it.!
•
It is placed somewhere with no signal: it can either not locate itself
(underground, with no Wifi hotspots around...) or it has no cellular signal
to send its position. This can happen if you placed the GPS Tracker in a
metal tube for instance. Try taking the GPS Tracker out and pressing the
button to see if you receive a notification. If your GPS Tracker is in a
undergrond parking space, it will start emitting again once the vehicle
leaves it.!
If your GPS Tracker is charged and in a place where it should normally get
enough signal (outdoors in clear view of the sky for instance), and it sill
doesn't work, try restarting it by keeping the button pressed for 5 seconds.!
If you've charged your GPS Tracker and it still doesn't turn on (no blinking
light when you press the button), and you are sure that your micro-USB
cable is not defective, your GPS Tracker may be broken. Make sure that it has
not been in prolonged contact with water and contact us.
—
My GPS Tracker is skipping some positions, some
locations are missing
Your GPS Tracker sends its location regularly while moving, based on the
frequency you chose in the app settings.!
To send a position, your GPS Tracker needs 4 things:
• To be physically moving: when the Tracker starts physically moving, it
sends positions at the frequency you have chosen in your app settings.
When it stops moving, it will only send its position every 4 hours as
15
bit.ly/CellularGPSTracker
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