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Specific issues with your
GPS Tracker
In this section you will find a description of the common issues that you can
experience with your tracker and how to solve them.
Should you not find an answer to your question in this document, feel free
to contact us. Our support team is always available to help.
Please refer to the section How can I get support from Invoxia!to find the
best ways of contacting us.
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My GPS Tracker only seems to work in Bluetooth /
when near my phone
Your GPS Tracker is completely standalone, which means that it does not
work only when your smartphone is nearby contrary to Bluetooth-only
trackers.
If you have the impression that your GPS Tracker only works when near your
phone:
• Check that you have not placed your GPS Tracker in a place where it
does not have cellular signal. For instance if you put your Tracker in a
metal tube of your Bike, it can happen that it won't get cellular signal but
will still be able to reach your smartphone. Never surround your GPS
Tracker with metal as it won't work in case of theft.
• If it is not the case, try taking the GPS Tracker for a ride while
shutting off your smartphone's Bluetooth. You will be able to check
that the Tracker works properly. If not, try rebooting your Tracker by
pushing the button for 5 seconds, and check AT&T's 4G coverage in your
area.
!
14
bit.ly/CellularGPSTracker
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