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13
Problem Possible Cause What to do
Motor will not start. Motor is over-heated.
Mixer head is not
locked down properly.
Unplug and allow motor to cool, (the
mixer head should be cool to touch).
Move mixture in mixing bowl to the
side of the attachment, to allow the
attachment to go all the way into the
bowl.
Motor is over-heated. Use of a high speed for
a long time.
Mixture too heavy.
Mixing quantity too
large.
Switch the mixer off and unplug it from
the power point. Release the mixer
head and tilt it back until it is locked
into the tilt back position. Let the mixer
rest for 30 min to allow the motor to
cool.
Try mixing in batches and do not
operate for more than 3 mins as this
may cause over heating'
Mixer head does not
lock down properly.
Thick mixture is
preventing the
attachment from going
all the way down into
the bowl.
Move mixture in mixing bowl to the
side of the attachment, to allow the
attachment to go all the way into the
bowl.
Attachment is hitting
the bowl.
Attachment is not
inserted correctly.
Mixing bowl is not
locked into the base
properly.
Remove the attachment and
try inserting again. Refer to the
instructions in this booklet if needed.
Lock bowl into position. Refer to the
instructions in this booklet if needed.
Mixer is moving on
the benchtop.
Chosen speed is too
high for the mixture.
Mixture caught up in
the attachment.
Flour or spills on
bench top.
Lower the speed or mix in batches.
Scrape down the attachment and
continue mixing.
Clean and dry benchtop as well as the
mixer base.
If HeatSoft function
switches off when
operating.
HeatSoft Soften
function will turn off
after a certain period.
Press the HeatSoft button if you wish to
continue using the HeatSoft function.
If the HeatSoft
function is not
working properly.
For best results use
the HeatSplash Guard
when using HeatSoft
technology.
Ensure the HeatSplash Guard is fitted
correctly and no objects are blocking
the heat outlet.
Troubleshooting Guide
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