Loading ...
Loading ...
Loading ...
47
• PAIRING ISSUE - "FAILED TO ESTABLISH INITIAL CONNECTION"
• Make sure you know your Wi-Fi network password and that you have entered it correctly. When entering the password,
toggle the
icon on the screen to show the password so you can double-check that you've entered the correct
password. Wi-Fi passwords are case-sensitive, so make sure lowercase, uppercase and special characters have been
accounted for.
• Make sure your Wi-Fi network uses the 2.4GHz band (Not 5GHz). If your Wi-Fi router broadcasts separate 2.4GHz and
5GHz networks, make sure to choose the 2.4GHz network. If your router broadcasts the 5GHz network only, contact
your Internet Service Provider for information about your router and how to switch it to dual-band (2.4GHz/5GHz).
• The Wi-Fi connection may not be stable during pairing. Make sure the camera is within range of your Wi-Fi router. Try
moving the camera closer to your WI-Fi router or use a Wi-Fi range extender to improve the Wi-Fi signal throughout
your home.
• Test your Wi-Fi network with other devices such as a smart TV to make sure it is working properly.
• Check whether your Wi-Fi router is using MAC ltering. MAC ltering provides an extra level of security by ensuring
that no unknown devices can connect to your Wi-Fi network without prior authorization. If you cannot disable MAC
ltering, you will need to add the camera’s MAC address to the router’s white-list of allowed devices. You can nd the
camera's MAC address printed on a label at the top or bottom of the device.
TROUBLESHOOTING: PAIRING ISSUES
Loading ...
Loading ...