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If you're having trouble pairing your device with the Swann Security app, here are some tips may help you solve the issue.
Note: Screenshots are for reference only and may vary depending on device.
• PAIRING ISSUE - "UNABLE TO JOIN THE NETWORK SWANN-SWIFI-XXXXXX"
• Make sure the camera is in pairing mode—check the LED indicator on the camera is blinking blue slowly. If the
camera is not in pairing mode yet, the app will not be able to proceed with the pairing process.
• If you need to enable pairing mode on the camera, just tap the Try again button and follow the on-screen instructions
on how to put the camera in pairing mode. In most cases, you will just need to press and hold the camera's Pair or
Reset/RST button for 5 seconds until the LED indicator starts blinking blue.
• Something might be preventing the Swann Security app from connecting to the camera's Wi-Fi hotspot automatically.
To x this issue, you'll have to perform a manual connection to the device. Just tap "Setup Manually" and follow the
on-screen instructions (see below gure) on how to manually connect to the camera's Wi-Fi network (SWANN-SWIFI-
XXXXXX where XXXXXX is the last six characters of the device MAC ID) via your phone's Wi-Fi Settings.
• If the advice above did not resolve the issue, you can try the following:
1. Reset the camera to factory settings. For information on how to factory reset the camera, see "Factory Resetting the
Camera" on page 39.
2. Restart your phone.
3. Open the Swann Security app on your phone and try pairing the camera again. Move the camera closer to your phone
to make sure that it's in range.
TROUBLESHOOTING: PAIRING ISSUES
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