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(For Battery-powered cameras) What can I do to maximize the battery performance on my camera?
Here are some simple and practical tips to get more battery life out of your camera:
• Make sure your camera’s rmware is the latest version.
• Your camera will last longer when you stream at a lower resolution. The fewer pixels that your camera has to
stream, the less power it uses.
• Lower the motion sensor sensitivity or turn off motion detection to conserve battery life when activity
monitoring is not needed.
• Make sure your camera is properly positioned to eliminate any false motion triggering. The more events the
camera records, the faster the battery life will drain.
• As a general rule, the nearer your camera is to your router, the better the wireless connection quality and battery
performance. Your camera will work harder and use more power trying to maintain wireless connection the
further it is away from your router. Consider installing a Wi-Fi range extender if your camera has poor Wi-Fi
reception where it is located.
• Your camera can operate over a wide temperature range, however, in freezing conditions, the battery discharges
more quickly and will not hold a charge for as long as it normally would in more moderate climates.
(For Wi-Fi camera models with cloud storage) How far back can I access my camera's cloud recordings?
Note: Please check the product specications to nd out if the cloud storage feature is available on your camera.
For Wi-Fi cameras with cloud storage, event recordings displayed on the Playback tab will be available for the length
of time determined by the cloud subscription plan associated with the camera. To nd out more about the cloud
storage subscription plans available for your cameras, go to App Menu > Secure+ Plans.
Can I disable the siren so it doesn’t sound when my camera is triggered?
Yes, you can easily set your camera not to activate its built-in siren when an event is detected. Go to your camera's
Devices tab > Select the camera > Detection Settings, and under the Siren setting, select OFF.
How long is a camera event clip?
Event clips can be as short as 10 seconds and up to 1 minute in length, depending on how long the sound or motion
activity lasts. The camera will begin recording an event when sound or motion is rst detected, and continue to
record until there is completely no sound or motion. If the camera continues to detect sound or motion for longer
than a minute, a new recording will be created as a separate event in the camera's event timeline.
How long does it take for camera recordings to appear on the Playback tab?
Depending on the size of the video and the strength of your network, this can be highly variable. In normal
circumstances, an event should be displayed in the Playback tab video timeline a few minutes after it has been
recorded.
Why doesn't the camera event clip have sound?
Make sure that the camera's microphone volume level is not set to 0% or the volume level set too low—the camera
will not be able to pick up any sound in the background when it is recording the event.
(For devices with local microSD card storage feature) Can my camera record events without a microSD card
installed?
No. Events are rst recorded to the camera's local storage (i.e., microSD card) and then uploaded to your cloud
storage. If the camera doesn't have a microSD memory card installed, it can still detect events but will not be able to
record video. The camera will also not be able to download and perform rmware updates without a microSD card.
(For devices with local microSD card storage feature) Why has my camera stopped recording events?
If you’ve recently removed your microSD card from the camera (for example, to copy les to your computer) and then
re-inserted the card, the camera might not have recognized and mounted the microSD card properly. Try restarting your
camera. From the app, go the Devices tab > Select the camera > Advanced and tap the Reboot button.
(For devices with local microSD card storage feature) What is the maximum microSD card size that can be used?
The maximum microSD card size supported is 128GB (class 10 or higher recommended).
FAQS: WI-FI CAMERAS
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