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FAQS: WI-FI CAMERAS
I cannot connect the camera to my Wi-Fi network. How do I x this?
• Make sure the Wi-Fi network that you want the camera to join is not an unencrypted (open) network or 5GHz band
network.
• Test your Wi-Fi network with other devices such as smart TV to make sure it is operating properly. Bring your
phone to the location where your camera will be installed and check the
Wi-Fi icon on your phone—at least 2
bars is recommended for the Wi-Fi signal to be considered reliable.
• Wi-Fi quality can vary signicantly at different locations around the home due to environmental factors such as
home construction type (e.g., metal objects are generally known to block Wi-Fi signals. A camera mounted on a
metal surface may experience more Wi-Fi problems) and wireless interference from other electronic devices.
• If you're getting a weak Wi-Fi signal or can’t connect to Wi-Fi at the installation site, try moving your router closer
(to provide a stronger signal), installing a Wi-Fi extender (to increase signal coverage) or selecting another location
with better Wi-Fi coverage. Be mindful of the physical barriers located between the camera and router. Ideally, try
to place your camera within a clear line of sight to your router.
• The Wi-Fi connection may not be stable during pairing. Try moving the camera closer to your WI-Fi router.
• The Wi-Fi network password is case sensitive, so make sure to enter it exactly the same as it was created or as
found on your Wi-Fi router.
• Check whether your Wi-Fi router is using MAC ltering. MAC ltering provides an extra level of security by ensuring
that no unknown devices can connect to your Wi-Fi network without prior authorization. If you cannot disable MAC
ltering, you will need to add the camera’s MAC address to the router’s white-list of allowed devices. You can nd
the camera's MAC address printed on a label at the bottom of the device.
Can I use my camera without an internet connection?
No, your camera requires a Wi-Fi network connection with internet access so you can stream live video to your
phone and manage the camera's settings.
Why is my camera ofine?
Occasionally you might get a notication that your camera is ofine. When your camera can't be reached by the
Swann Security server, you'll get a notication that it is ofine. This could mean your internet is down, the internet
connection between your camera and our server is unstable, or your camera has been moved out of range from your
Wi-Fi router. Normally, your camera should come back online by itself once your internet access is available again.
If your camera stays ofine for an extended period of time, try turning the power to the camera off for 10 seconds
before turning it back on. You might also want to make sure that your internet connection is working properly. You
can try rebooting your Wi-Fi router to resolve any network connectivity issue.
Why am I getting false motion alerts?
Moving cars, passersby, direct sunlight or reection may cause unwanted motion detection. To minimize false
motion detections, adjust the camera angle slightly downward and ensure the eld of view is focused only on
the immediate area of concern and excludes as much background activity as possible. If placed outdoors, avoid
locations where your camera will be directly exposed to sunlight during the day. Also, take note of shiny surfaces in
the vicinity, such as house or car windows, which can reect sunlight and trigger your camera's motion sensor. You
can also try lowering the motion detection sensitivity to suit the environment.
Can my camera still record events if my internet connection goes down?
Your camera continues to detect and record events locally to its internal memory even if your home Wi-Fi network
or internet is having issues, as long as your camera is not powered off. Once your camera comes back online, it will
attempt to upload any event clips that were recorded during the downtime to your cloud storage which you can later
view from the Playback tab.
If I set my camera's live view quality to Low, will it also affect the video quality of event clips?
No, event recordings will always be captured in the highest camera resolution available.
(Continued on the next page)
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