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17EN
5 Troubleshooting
Note
•
Never remove the casing of the product.
To keep the warranty valid, never try to
repair the product yourself.
If you have problems using this
product, check the following points
before you request service. If you
still have a problem, get support at
www.philips.com/support.
No power
• Ensure that the AC cord is properly
connected.
• Ensure that there is power at the AC
outlet.
Sound
• When the playback freezes and there
is no sound in Wi-Fi mode, please
check whether your home network
is normal.
Distorted sound or echo.
• If you play audio from TV through
this product, make sure that the TV
is muted.
Wi-Fi
Wi-Fi Connection cannot be established.
• Check the availability of WLAN
network on the router.
• Place the Wi-Fi router closer to the
unit.
• Make sure the password is correct.
• Check the WLAN function or reboot
the modem and Wi-Fi router.
Play-fi
Cannot discover the play-fi supported
devices from the app.
• Make sure the device is connected to
the Wi-Fi.
Cannot play play-fi music.
• Certain network service or contents
available through the device may
not be accessible in case the service
provider terminates its service.
• When the rst time set up is not
successful, close the Philips Sound app
powered by DTS Play-. Restart the app.
• When the speaker was set as Stereo
Pairs or Surround Sound, the speaker
need to be disconnected in the app
before use separately.
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