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Kenmore Connect TM (On some models)
Should you experience any problems with your
refrigerator, it has the capability of transmitting data
via your telephone to the I<enmore Connect TM Team.
This gives you the capability of speaking directly to
our trained specialists. The specialist records the data
transmitted from your machine and uses it to analyze the
issue, providing a fast ective diagnosis.
if you experience problems with your refrigerator, in the
U.S.A. call 1-844-553-6667 and in Canada call 1-800-
469-4663. Only use the I<enmore Connect TM feature
when instructed to do so by the I<enmore Connect TM Team
agent. The transmission sounds that you will hear are
normal and sound similar to a fax machine.
Kenmore Connect TM cannot be activated unless your
refrigerator is connected to power. If your refrigerator
is unable to turn on, then troubleshooting must be done
without using Kenmore Connect TM.
3. Hold the mouthpiece of your phone in front of the
speaker that is located on the right hinge of the
refrigerator door, when instructed to do so by the call
center.
I
4. Press and hold the Freezer Temp button for three
seconds while continuing to hold your phone to the
speaker.
Using Kenmore Connect TM
First, call 1-844-553-6667 (U.S.A.) or 1-800-469-4663
(Canada). If the number of the phone you are using is
on file and is associated with your refrigerator, you will
be quickly relayed to a Kenmore Connect TM team agent.
Only use the Kenmore Connect TM feature when instructed
to do so by the Kenmore Connect TM Team agent.
1. Lock the display. To lock the display, press and hold
the Control Lock button for three seconds. (if the
display has been locked for over five minutes, you must
deactivate the lock and then reactivate it.)
2o Open the right refrigerator door.
5o After you hear three beeps, release the Freezer Temp
button.
o
Keep the phone in place until the tone transmission has
finished. The display will count down the time. Once
the countdown is over and the tones have stopped,
resume your conversation with the specialist, who will
then be able to assist you in using the information
transmitted for analysis.
NOTE:
- For best results, do not move the phone while the tones
are being transmitted.
- if the call center agent is not able to get an accurate
recording of the data, you may be asked to try again.
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