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GUARANTEE AND SERVICE
If you need service or information or if you have a problem, you can contact
your local Customer Service Center ( nd its contact number in the Worldwide
Guarantee Insert). If you don’t have any local Customer Service Center, you
can contact your local distributor.
TROUBLESHOOTING
ISSUE CAUSE
SOLUTION
THE FOOD IS COOKED UNEVENLY
Certain foods/preparations cook more
evenly if shaken halfway through the
cooking time.
Foods that are piled or stacked (such as
French fries) should be shaken halfway
through the cooking time for best results.
See the ‘Settings’ section in this book.
SNACKS ARE NOT CRISPY WHEN THEY
COME OUT OF THE AIR FRYER.
Some snacks meant to be prepared in
a deep fryer will not crisp well in the
air fryer.
Use oven–ready snacks and/or lightly brush
some oil onto the snacks for a crispier result.
The fat content of the ingredients is
too high.
THE PAN WON’T SLIDE INTO THE AIR
FRYER PROPERLY.
The basket is too full.
The basket is not fully inserted.
The handle of the baking tray is
obstructing the pan.
Remove some ingredients from the basket.
Push the basket down into the pan until
you hear a click.
Make sure the handle release cover is
completely closed.
THE AIR FRYER PRODUCES WHITE
SMOKE DURING COOKING.
Grease has accumulated from previous
uses.
White smoke is caused by grease build–up in
the pan, either accumulated from multiple uses
or because ingredients high in fat are being
cooked. Clean the basket and pan properly after
each use and avoid cooking ingredients
high in fat.
FRESHCUT FRIES ARE FRIED
UNEVENLY IN THE AIR FRYER.
The wrong type of potato was used.
The potato sticks were not properly
soaked before cooking.
Soak the fresh–cut potatoes in a bowl of water
for at least 30 minutes, then dry thoroughly
with paper towel.
Always use fresh potatoes for the best
results.
CHIPS ARE NOT CRISPY
There may be a lack of oil or too much
water.
Chip size may be too large.
You may be using incorrect type of
potato.
Ensure chips are dried after rinsing with water.
Possibly add a little more oil to the chips before
cooking.
Try cutting the potato into smaller pieces
for a crispier result.
When making homemade chips/fries, the best
type of potato to use are the oury varieties.
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