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41
AQUAMAX ELECTRIC MAINS PRESSURE
WATER HEATER WARRANTY - AUSTRALIA ONLY
ELECTRIC WATER HEATERS 991, 9W1, 992 SERIES
1. THE AQUAMAX WARRANTY – GENERAL
1.1 This warranty is given by Aquamax Australia Pty Limited ABN 37 138 189 689 of 463-467
Warrigal Road Moorabbin Victoria.
1.2 Aquamax offer a trained and qualified service network who will repair or replace components at
the address of the water heater subject to the terms of the Aquamax warranty. Aquamax Service,
in addition can provide preventative maintenance and advice on the operation of your water
heater. The Aquamax Service contact number is available 7 days a week on 1800 676 000 from
9am to 5pm, excluding public holidays (hours subject to change without notification).
1.3 For details about this warranty, you can contact us on 1800 676 000 or by email at
[email protected] (not for service bookings).
1.4 The terms of this warranty and what is covered by it are set out in sections 2 and 3 and apply to
water heaters manufactured after 1st May 2013.
1.5 If a subsequent version of this warranty is published, the terms of that warranty and what is
covered by it will apply to water heaters manufactured after the date specified in the subsequent
version.
2. TERMS OF THE AQUAMAX WARRANTY AND EXCLUSIONS TO IT
2.1 The decision of whether to repair or replace a faulty component is at Aquamax’s sole discretion.
2.2 If you require a call out and we find that the fault is not covered by the Aquamax warranty, you
are responsible for our standard call out charge. If you wish to have the relevant component
repaired or replaced by Aquamax, that service will be at your cost.
2.3 Where a failed component or cylinder is replaced under this warranty, the balance of the original
warranty period will remain effective. The replacement does not carry a new Aquamax warranty.
2.4 Where the water heater is installed outside the boundaries of a metropolitan area as defined by
Aquamax or further than 25 km from either a regional Aquamax branch office or an Accredited
Aquamax Service Agent's office, the cost of transport, insurance and travelling between the
nearest branch office or Aquamax Accredited Service Agent’s office and the installed site shall be
the owner’s responsibility.
2.5 Where the water heater is installed in a position that does not allow safe or ready access, the
cost of that access, including the cost of additional materials handling and/or safety equipment,
shall be the owner’s responsibility. In other words, the cost of dismantling or removing cupboards,
doors or walls and the cost of any special equipment to bring the water heater to floor or ground
level or to a serviceable position is not covered by this warranty.
2.6 This warranty only applies to the original and genuine Aquamax water heater in its original
installed location and any genuine Aquamax replacement parts.
2.7 The Aquamax warranty does not cover faults that are a result of:
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