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17
SAVE A SERVICE CALL
Check the items below before making a service call. You will be charged for
attending to any condition or fault that is not related to the manufacture or
failure of a part.
NOT ENOUGH HOT WATER (OR NO HOT WATER)
Is the electricity switched on?
Inspect the isolating switch marked
“HOT WATER” or “WATER HEATER”
at the switchboard and the isolating
switch (if one is installed) near the
water heater and ensure they are
turned on.
Note: Check the electricity supply to
which the water heater is connected. If
on an Off-Peak or time controlled
electricity supply, remember heating
hours are restricted (refer to “Off-Peak
Electricity Supply” on page 7).
Check the fuse marked “HOT WATER” or “WATER HEATER” at the
switchboard.
Twin element water heaters
A twin element non-simultaneous model must have power available to the
top heating unit circuit at all times for the water heater to operate as
designed.
Are you using more hot water than you think?
Is one outlet (especially the shower) using more hot water than you think?
Very often it is not realised the amount of hot water used, particularly when
showering. Carefully review the family’s hot water usage. Have your
plumber fit a flow control valve to each shower outlet to reduce water usage.
Temperature pressure relief valve running
Is the relief valve discharging too much water? (Refer to “Temperature
Pressure Relief Valve Running” on page 18).
Thermostat setting
Ensure the thermostat setting is appropriate. You may choose to have your
electrician adjust the thermostat upwards to gain additional hot water
capacity. Refer to “Temperature Adjustment” on page 5.
Warning: Hotter water increases the risk of scald injury.
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