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Troubleshooting en
57
Fault Cause and troubleshooting
Insufficient cleaning. 1. Check whether the detergent used is suitable.
2. Drain the dispenser.
→"Cleaning the detergent drawer", Page44
3. Clean the dispenser.
4. Refill the dispenser.
→"Filling the dispensers", Page39
HomeConnect is not
working correctly.
Different causes are possible.
▶
Go to www.home-connect.com.
No connection to the
home network.
Wi-Fi is switched off.
▶
→"Activating Wi-Fi on the appliance", Page42
Wi-Fi is activated but a connection to your home net-
work cannot be established.
1. Ensure that the home network is available.
2. Reconnect the appliance to the home network.
→"Connecting the appliance to a WLAN home net-
work (Wi-Fi) with WPS function", Page41
→"Connecting the appliance to a WLAN home net-
work (Wi-Fi) without WPS function", Page41
Water is leaking out at
the water inlet hose.
Water inlet hose is not correctly/securely connected.
1. Connect the water supply hose correctly. Connect-
ing the water inlet hose
2. Tighten the screw connection.
Water is leaking out at
the water outlet hose.
The water outlet hose is damaged.
▶
Replace the damaged water outlet hose.
Water outlet hose is not connected correctly.
▶
Connect the water outlet hose correctly. Water out-
let connection types
Odours have formed
in the appliance.
Humidity and detergent residue may promote the
formation of bacteria.
▶
→"Cleaning the drum", Page44
▶
If you are not using the appliance, leave the door
and detergent drawer open so that residual water
can evaporate.
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