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Troubleshooting en
49
Troubleshooting
19 Troubleshooting
Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.
WARNING
Risk of electric shock!
Incorrect repairs are dangerous.
▶
Repairs to the appliance should only be carried out by trained specialist
staff.
▶
Only use genuine spare parts when repairing the appliance.
▶
If the power cord of this appliance is damaged, it must be replaced by the
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.
Fault Cause and troubleshooting
The display goes out
and Start/Reload
flashes.
Energy-saving mode is active
▶
Press any button.
a The symbol lights up again.
"E:36 / -25 / -26" Drain pump is blocked.
▶
→"Cleaning the drain pump", Page46
"E:38 / -25 / -26" Drain pump is blocked.
▶
→"Cleaning the drum", Page44
if the fault is displayed again,
▶
→"Cleaning the drain pump", Page46
Inlet opening of the rubber gasket is blocked.
▶
→"Cleaning the intake opening in the rubber gas-
ket", Page48
i-DOS error, i-DOS
deactivate
The pump for the intelligent dosing system is blocked.
1. Switch off the appliance.
2. Clean the pump unit.
→"Cleaning the detergent drawer", Page44
3. If this display appears again, call customer service.
→"Customer Service", Page59
Note:You can start the washing programme if you de-
activate the intelligent dosing system and dose manu-
ally.
→"Buttons", Page26
All other error codes. Malfunction
▶
Call the after-sales service.
→"Customer Service", Page59
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