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12
www.napoleongrills.com
EN
Troubleshoong
Problem Possible Causes Soluon
Low heat / Low ame
when valve turned
to high.
For propane - improper lighng
procedure.
For natural gas - undersized
supply line.
For both gases - improper
preheang.
Ensure lighng procedure is followed carefully. All
gas grill valves must be in the o posion when the
tank valve is turned on. Turn tank on slowly to allow
pressure to equalize. See lighng instrucons.
Pipe must be sized according to installaon code.
Preheat grill with both main burners on high for 10 to
15 minutes.
Excessive are-ups/
uneven heat.
Sear plates installed incorrectly.
Improper preheang.
Excessive grease and ash build on
sear plates and in drip pan.
Ensure sear plates are installed with the holes towards
the front and the slots on the boom. See assembly
instrucons.
Preheat grill with both main burners on high for 10 to
15 minutes.
Clean sear plates and drip pan regularly. Do not line
pan with aluminum foil. Refer to cleaning instrucons.
Burners burn with
yellow ame,
accompanied by the
smell of gas.
Possible spider web or other
debris, or improper air shuer
adjustment.
Thoroughly clean burner by removing. See general
maintenance instrucons. Open air shuer slightly
according to combuson air adjustment instrucons.
(This must be done by a qualied gas installer.)
Burner will not light
with the igniter,
but will light with a
match.
Dead baery / or installed
incorrectly.
Loose electrode wire.
Wrong replacement igniter.
Improper gap at electrode p.
Liing ames on burner.
Replace with heavy duty ‘AAA’ baery.
Check that electrode wire is rmly pushed onto the
terminal on the back of the igniter.
One spark systems must use a one spark igniter.
Ensure that the collector box is ght and the gap
between the electrode end and the collector box is
between 1/8” - 3/16” (3mm-5mm). The gap can be
adjusted by bending the box in or out.
Close air shuer slightly - see previous problem.
“Paint” appears to be
peeling inside lid or
hood.
Grease build-up on inside
surfaces.
This is not a defect. The nish on the lid and hood is
porcelain, and will not peel. The peeling is caused by
hardened grease, which dries into paint-like shards,
that will ake o. Regular cleaning will prevent this. See
cleaning instrucons.
Burner output on
“high” seng is
too low. (Rumbling
noise and uering
blue ame at burner
surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in
venturi tube.
Cracked ceramic le.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
Order replacement burner from your Authorized
Napoleon dealer.
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