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En
52
Picture
Problem Possible causes and solutions
No picture. • Make sure that the cable is connected correctly. (Page 15)
• Make sure that the connected TV or the AV receiver is set to the correct
input. (Page 16)
• Take out the disc and clean it. (Page 11)
• Make sure that region code on the disc matches that of this Player.
(Page 7)
• There is no picture from the HDMI output.
- Are the settings performed correctly? Please check the settings.
(Page 40)
Screen freezes and
operation buttons do not
work.
• Turn off the power and turn on the power again.
• If the power is not turned off, perform a reset. (Page 53)
• Is the disc damaged or dirty? Check the condition of the disc. (Page 11)
Square noise (mosaic)
appears on the screen.
• Blocks in images may be visible in scenes with rapid movement due to
the characteristics of digital image compression technology.
Audio is not output, or
images are not played
back properly.
• The audio may not be output or the images may not be played back
properly for some discs in which copyright-protected contents are
recorded.
3D images cannot be
output to a TV.
• Is an HDMI cable used?
• Are a 3D compatible TV and 3D glasses used?
• Is a proper connection made between the HDMI OUT terminal of the
player and the HDMI input terminal of the 3D compatible TV?
• Is the 3D setting on this player correct? (Pages 21, 42)
• Is the 3D setting on the TV correct?
• When a connection to a 3D TV is made via an ampli er/AV receiver, it is
necessary to connect to a 3D compatible ampli er/AV receiver.
• Is a 3D compatible BD disc being played back?
Noise appears on the
screen.
• When you watch TV broadcasts with the power of this player turned on,
noise may appear on the TV screen. In such cases, turn off the power to
this player or keep this player away from the TV.
Sound
Problem Possible causes and solutions
No sound, or sound is
distorted.
• If the volume of the TV or ampli er is set to minimum, turn the volume up.
• There is no sound during still mode, slow motion playback, fast forward
and fast reverse. (Page 33)
• Check that the audio cable is connected correctly. (Page 17)
• Check that the cable plugs are clean.
• Take out the disc and clean it. (Page 11)
• Audio may not be output depending on the audio recording status, such
as when audio other than an audio signal or non-standard audio is
recorded for the audio content of the disc. (Page 8)
Audio is not output, or
images are not played
back properly.
• The audio may not be output or the images may not be played back
properly for some discs in which copyrightprotected contents are
recorded.
BD-SP309EUEn.indb52 2011/04/2816:07:08
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