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En
51
Playback
Problem Possible causes and solutions
The Player cannot play
a disc.
• Take out the disc and clean it. (Page 11)
• Make sure that the disc is loaded properly (aligned in disc tray and label-
side up). (Page 22)
• Make sure that region code on the disc matches that of this Player.
(Page 7)
• Allow any condensation in or near the Player to dry. (Page 11)
• Check that the disc is recorded in the compatible TV system (PAL or
NTSC).
• The Player cannot play back video which was not recorded normally.
(Page 8)
• Proper playback may be impossible due to the state of the disc recording,
a scratched, warped or dirty disc, the state of the pick-up, or compatibility
issues between this Player and the disc being used. (Pages 8, 11)
• When the recorded time of a disc is unusually short, playback may not be
possible.
• BD-RE/R discs recorded in a format other than BDMV/BDAV cannot be
played back. (Page 7)
The disc is automatically
ejected after closing the
disc tray.
• Make sure that the disc is loaded properly (aligned in disc tray and label-
side up). (Page 22)
• Take out the disc and clean it. (Page 11)
• Make sure that the disc is playable. (Page 7)
Video stops. • Has the Player been subjected to shock or impact? Are you using it in an
unstable location? The Player will stop if it senses shock or vibration.
The Player makes a
snapping sound when
starting playback or
loading a disc.
• The player may sometimes make a snapping sound when starting
playback if it has not been operated in a while. These sounds are not
malfunctions of the player but are normal operating conditions.
BD-SP309EUEn.indb51 2011/04/2816:07:08
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