Out Of Box Audit
After receiving the product,please check all products and accessording to distributor’s Package Includes information.If any is missed or damaged,please contact the distributor
This product may require cabling,we suggest to test all products&parts before installation and cabling
Note:Working temperature ranging from -13 degrees Fahrenheit to 122 degrees Fahrenheit.
Note:The NVR can work with the router by wireless connection and wired connection
Wired connection: when your NVR connect by RJ45 to your router,it will get network settings automatically
Wireless connection: right click your NVR mouse and choose System Setup→Network Setup→
Wireless Internet→Enable the Wireless LAN→find your own wifi network,and put wifi password here (pls notes it doesn’t work with 5G WIFI network)
This system is standalone with embedded Linux Operating System in the NVR. Just like a desktop
PC, need to hook a screen to the NVR to enter the OS.Any TV,monitor with VGA or HDMI input should work for it.
If you connect the NVR with monitor shows Hiseeu logo or shows black,normally it is your monitor resolution is lower then the NVR.You can press the left side of the mouse for 30s,then it will reboot.
If still can’t work,pls change a monitor,thanks.
When you turn on the NVR box, the monitor will get below interface:
Setup Wizard→Down→General setup→Next→wireless setup→Next→Fast network→Next→Format the hard drive→Next
CHECK NVR NETWORK, CHANGE NVR SYSTEM LOGIN PASSWORD
Once you have completed connecting the NVR,wait approximately 2-3 minutes.Next you will see the window below on your monitor screen.For your first time to login in,User name is admin,there is no password,just choose ok to get into the menu. if you forget the password,pls find the solution on the FAQ page)
Tips: To protect your privacy,please set your password at earliest convenience(don’t set the password over 8 characters).Right click the mouse→System Setup→System Admin→User to set password.
How to check if your Cloud is online and Network status is healthy ?
Right click the mouse of the register,choose Fast Network.In the middle of the window you should see Cloud status as ONLINE and Network Status as Healthy Network. If this does not appear, select Manual Config then enable DHCP,Click Apply,then power off the NVR box,wait a few seconds and power up.
Once you power up, repeat the steps outlined as above.Cloud status must be ONLINE and Network Status must be Healthy Network.If this does not happen,you will not be able to view remotely.
Menu bar
Click right button you can enter the main menu;click right button again you can exit the current menu or return.
System Setup
Click right button→Choose System setup; enter the menu that enables you to do all settings related to this system.
There are 3 modes for reocrd
Note: Users can setup any period of time they want,for example 0:00:00-23:59:59,That’s 24 hours×7 days recording.When NVR detects hard disk,the default setting will be 24 hours×7 days recording.
The priority of Alarm is higher than that of Motion,and the priority of Motion is higher than that of Time.
Steps:right clik mouse in main menu→Video playback→choose date,channel,record mode→click search→then can view playback file.(IE browser can’t check the playback directly,so you can use the Eseecloud software on computer or check on your phone app Eseecloud)
Warm prompt:
play,
pause, 
fast forward×2,×4,×8
Notes: you can see four channel cameras playback at the same time,if you want to check other channels you need select the correct channel at first,then choose search to find it playback.
Use U disk to copy video,so easy and convenient!
View the camera remotely
Tip: before you remotely check it on phone app and Eseecloud,you need make sure cloud ID is online and Network Status is Healthy network.
In the Eseecloud APP,while viewing live video of the system,click Playback,you will enter the remote playback menu.The APP Playback only check one channel at one time
Tips: Videos in playback are HD mode for real time which requires very good transmission condition.
We suggest to playback in LAN.Remote playback out of LAN may not 100% work due to connection & network condition
Wireless connection is easy and convenient, but it’s not universal application.Because of the character of WIFI, the WIFI signal will decrease when going through some obstacles.Some methods can be applied to bypass obstacles and extend WiFi range.
Position The Antenna Correctly
WIFI range is like an apple and the antenna of NVR is in the center of it.WIFI signal is strong all around the WIFI range.Antenna of NVR should be put straight up,if not,WIFI signal will be weak.
According to the signal transmission character of antenna, the antenna of cameras should overlap or parallel to NVR WIFI range,as pictures showed below:
Use Antenna Extension Cord to prolong WIFI distance
Installation method of antenna extension cord
Note:When WIFI signal is not strong enough against walls,users can take off the original antenna and subtitute antenna extension cord.Drill a hole on the wall to let the extension cord go through and simply it where WIFI signal is strong.
Set up cascading connection in a reasonable solution,extend wifi signal transfer distance
Note
Step 1. Right click the NVR mouse,and choose "Video Manage"→then left click “Repeater”
Step 2. Add repeater
As picture shown below,click icon + besides channel 3,choose other channel.
Step 3. As picture shown below, it means IPC1 is connected to NVR through IPC2 and IPC3. IPC2 is connected to NVR through IPC3.IPC3 is connected to NVR directly.
Step 4. Click “Apply” and then click “refresh” to check if the setting is successful.
Move the mouse to targeted channels,left click to delete,and then click “Apply” and “OK”.
Application Example
As picture shown above, when IPCAM1 is put somewhere is out of NVR WIFI range,and there is IPCAM2 between them with strong WIFI signal,users can put IPCAM1 close to NVR and power it, setup IPCAM1 repeated by IPCAM2, and then install IPCAM1 to the presupposed place.
WARNING
Device will not in guarantee if caused by below reason:
Q1:How to install the hard drive?
A:If your camera system not include the hard drive,please order it yourself,the hard drive specifications: internal 3.5" SATA HDD or 2.5"SATA HDD,support 500GB to 6TB .
Below are the installation steps of the hard drive (Or Email to [email protected] to get help)
Unplug your NVR from power,unscrew and remove the top cover.
Connect the SATA power and data cables from the NVR to the corresponding ports on your HDD.
Holding the hard drive and the NVR,gently turn it over and line up the holes on the hard drive with the holes on the NVR.Using a screwdriver screw the provided screws into the holes and assemble the cover.
Note:New HDD should be formatted before recording.
Pls right click the NVR box mouse→System Setup→General Setup→HDD setup,check format to format the HDD,when HDD is full,if you choose Overwrite,it will delete the old files,and make new record)
Warm Note: If the hard drive information is not displayed in this list,
Q2:How can I troubleshoot camera issues?
A:First check whether the power adapter is working by testing with another power adapter.lf the power adapter is functioning,move the camera close to NVR box to check whether you have video or not.lf there is no video,cover the photocell with your finger as below photo.If the IR-CUT light turns red,the camera is working,please check “Q14".
If it does not turn red,this indicates that the camera has experienced a malfunction.In this case, please contact us for after sale service.
Q3:How do I add a new camera? What should I do when there is no camera display on the screen?
A:In some situations,you may need to add a new camera to your NVR.For example,you may need to replace a broken camera,or if you have an expandable NVR,you can add extra cameras.
1)IPC with RJ45 connector
2)IPC with reset button
Q4:How can I get motion notifications on my phone?
A:First check the status of your Cloud ID is ONLINE and the Network Status indicates Healthy.
Second,from the home screen of your monitor,right click the mouse,choose System setup→Channel Setup→Video detection.
Next, select the following: Enable for Motion Detection,Alarm,E-mail Notice and APP Alarm.Click Ok.
Note: HumanDetect only work for 3MP cameras.
After you have finished setting your preferred channel as outlined above,repeat the process for your remaining preferred channels.Starting from the home screen of your monitor,right click the mouse,navigate to System setup→Channel Setup→Video detection.Next,select Copy to and either select the All option for all cameras, or you can select the specific channel(s) you prefer. Click ok.You can adjust the sensitivity at any time by returning to this screen.When people passed by,you will get motion detection signal and notification as shown.
Q5:How can I receive e-mail notifications for motion detection?
A:First,ensure you follow the steps outlined in the previous question How can I get motion notifications on my Smartphone?
From the home screen of your monitor, right click your mouse and choose System Setup,select Network setup,select Email from the left menu bar.From there,click Enable,enter the information in the fields as shown in the figure below.
Q6:How do I adjust the Date and Time?
A:First : Check the system is healthy network.Right click the mouse from the home screen of your monitor,choose System setup→Network Setup.Check to see that Network Status says Healthy Network.From the same Window,Choose General setup→Time setup from the left menu bar. Select Enable→Sync now,click ok.
Second :Choose System Setup→General setup&Time setup,please Unselect Enable→Select correct System Date & System Time and click Apply.Click ok.
Q7:How do restore my unit to the Factory Settings?
A:Right click the mouse from the home screen of your monitor,navigate to System setup→ System admin→Factory setting,click Simple Restore,click ok.Next,right click the mouse from the home screen of your monitor and navigate to Video manage,click Search,click Add One,after all IP addresses appear,click Ok.All videos will appear on your monitor screen.
Q8:My system does not recognize that I have a hard drive installed, how to find it?
A:First confirm that the power adapter for NVR is 12V-2A.Once you haveconfirmed,right click the mouse from the home screen of your monitor and navigateto System setup→General setup→HDD setup.Verify if there is HDD information (please also refer to Frequently Asked Question,How do I format my new hard drive and check my hard drive information?).If there is no hard drive information, open the NVR box and check to see if the cable of hard drive is loose.Re-connect the HDD cable.
Q9:How do I reset the NVR login password?
A:In put a wrong password "1"--you will get the picture as below (1)--at the black area continuous rapid left click and right click the mouse lasts 6 times--you will get the picture as below (2)--input a new password--repeated the new password again,needn't put in old password--ok(Note:User name and password should not exceed 8 characters and should not contain such as &*! @ (... #% and other special characters)
If still can’t work,pls take below photo to our email: [email protected] to get super password
Q10:Purchase repeater to enhance camera signal
If the camera is set as WiFi repeater and the antenna is replaced,the problem of weak signal still cannot be solved,you can buy a dedicated WiFi repeater to extend the wireless signal transmission distance of the camera.
Setup WIFI Reapter
Q11:What's the meaning of IRON on the TV/PC monitor?
A:
| Picture | IRON | IRON | Meaning |
 | Green bar | Top Right Corner | Wireless Signal |
 | Red dot | Top Right Corner | Recording |
 | Red Triangle | Bottom Left Screen | Alarm |
 | Little Yellow man | Top Right Corner | Motion Detection |
 | Blue Horn | Bottom Middle Screen | Turn on/off volume |
 | Blue PTZ | Bottom Middle Screen | Camera PTZ |
Q12:What should I do if the NVR always appear Offline?
A
Step 1:
Notice: Do not directly connect the recorder to the fiber
Step 2:
Right click mouse and choose Fast Network→Auto config,check if the network will be healthy or not
Step 3:
If the auto config still can't make it work,pls kindly check the same network computer network setting
Then "manual configuration" set the recorder network settings,don't choose DHCP,input the same IP address and gateway and submask same as your computer.
Check computer network parmeters on the same router that can access the internet(Gateway,subnet mask,preferred DNS and computer network parameters settings are the same;the first three settings of the IP address are the same,the last paragraph should not berepeater),if still can’t work, can change DNS to 8.8.8.8 or 114.114.114.114
Q13:How to set up Motion Detection?
A:
Q14:How to solve the problem of IPC disconnect(IPC with Rj45 connector)?
A:
If it's bright, it means camera is not bad.
If it's not lit,You can connect the power of a good camera to the bad camera.
In the case of determining that camera is not broken.
Delete the Connect Failed Channel→Search→Match Code,
After that you can unplug the Ethernet cable.
Q15:I connected the system, why nothing is showing on my monitor?
A:The default output resolution of the NVR is 1280*1024, which may not be compatible with some monitor screens.There are a few options you can try to fix it:
