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en Faults and what to do about them.
24
Water is not visible in the
drum.
Not a fault – the water is below the visible area.
The spin result is not
satisfactory.
Laundry is wet/too damp.
■ Not a fault – the unbalanced load detection system has interrupted the spin
cycle because the laundry is unevenly distributed.
Distribute small and large items of laundry evenly in the drum.
■ Anti-crease (depending on the model) selected?
■ Is the selected speed too low?
The spin cycle runs several
times.
Not a fault – the unbalanced load detection system is adjusting an imbalance.
The program is taking
longer than usual.
■ Not a fault – the unbalanced load detection system is adjusting an
imbalance by repeatedly distributing the laundry.
■ Not a fault – the foam detection is system active – a rinse cycle has been
switched on.
The length of the program
changes during the wash
cycle.
Not a fault – the program sequence is optimised for the specific washing
process. This may change the length of the program shown in the display panel.
Residual water in the care-
product compartment i.
■ Not a fault – the effect of the care product is not affected.
■ Clean the insert if necessary.
Odours in the washing
machine.
Depending on the model, run the Drum Clean 90 °C or Cottons 90 °C
program without laundry.
Add washing powder or a detergent containing bleach.
Note: To prevent foaming, only use half the amount of detergent recommended
by the detergent manufacturer. Do not use detergents designed for wool or
delicates.
The o symbol lights up in
the display panel. Foam
may also be leaking from
the detergent drawer.
Have you used too much detergent?
Mix one tablespoon of fabric softener with 1/2 litre of water and pour it into
compartment II (not suitable for outdoor clothing, sportswear or items stuffed
with down).
Use less detergent in the next wash cycle.
Loud noises, vibrations
and machine "movement"
during the spin cycle.
■ Is the appliance aligned? Align the appliance ~ Page 30
■ Are the appliance's feet fixed? Secure the appliance's feet ~ Page 30
■ Have the transport braces been removed?
Remove the transport braces
~ Page 27
The display panel/indica-
tor lights do not work while
the appliance is
running.
■ Has there been a power failure?
■ Have the fuses blown? Reset/replace the fuses.
■ If the fault occurs repeatedly, call customer services.
There is detergent
residue on the laundry.
■ Some phosphate-free detergents contain water-insoluble residue.
■ Select q Rinse/Freshen Up or brush the laundry after washing.
The Õ symbol lights up in
the display in pause mode.
■ The water level is too high. It is not possible to add laundry. Close the door
immediately, if necessary.
■ Press the ‹ button to continue the program.
In the pause mode, the Õ
symbol in the display is off.
The door is unlocked. It is possible to add laundry.
If you cannot rectify a fault yourself (after switching the machine off and on again) or a repair is required:
■ Switch off the appliance and pull out the mains plug.
■ Turn off the tap and call customer services.
Faults Cause/Remedy
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