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Before you call for service...
Q\ Troubleshooting -tips
Problem Possible Causes What To Do
Waterhardsometimes Using hot water while the water *Avoid using hot w_lter during w_ltersoftening system
softening system is regenerating regener;ldons bec;mse the w_ter heater _dll reiill with
h_adw_ter. SeeAutomatic Hard Water BypassDuring
Regenerationsecdon.
Control hardness number setting , Press _md rele_lse the SEtECTbuttonuntil HARDNESSsh_)ws
too low in tile dispiriT. Be sure the number shown is tile same as
the _zttual grains per gallon hardness of yore w_lter
supply. See the Controlse( tion ira t hange in the seuing
is needed.
Grains of hardness in your water • W_t er hardness can change over time, especially in
supply have increased well water. To check, have the water tested by _lw_lter
analysis labor_to_y or tall your loc_d w_lter department.
A(!iust the hardness number setting as needed.
Water feels slippery Absence of hardness minerals • This is normal.
after installation of
water softening system
Water softening system Water softe_fing system is a , Does not use muth salt to regenerate-very eflitient.
not using any salt "demand" unit
Possible salt bridge • See the Operating Instructions, Tipsse(tion.
Possible plugged nozzle and ventu6 • See the Operating Instructions, Tips section.
Water is blue color Acidic water in copper plumbing • Have the water tested at once.
after water softening
system was installed _k WARNING: Do not drink the water until problem has
been corrected.
Water softening system Meter turbine stuck • ('_all i()r sel_,_i(e.
not regenerating
Sensor wire corroded • Call fi)r ser_i( e.
No power to unit = Check tile tircuit breaker or fllses.
Mechanical defect = Call for servi( e.
Cloudiness on glassware Combination of soft water and • This is tailed etching and is permanent. To prevent this
(automatic dishwashers) too much detergent fi'om happening, use less detergent if you have soil water.
\,\Sisl_ glassware in the shortest t_,( le that will gel them (lean.
Salty tasting water Insufficient backwash and • Press and hold TOUCH or HOtObutton until RECHARGE
after installation rinse thne st_Jrts to flash.
• At ( ompleuon of regeneration (Tile (approx. 2 hrs), mn water
from iim{ ets to purge the sail}' water.
Lowwater pressure • Che(k pressure; should be minimum 20 psi.
Restricted drain hose * Clean and reconnect bose.
/oo
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