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13Cyclone Undermount Installation - English
TROUBLESHOOTING
ISSUE CAUSE SOLUTION
Unit doesn’t work aer
installation.
1. e power source is not turned ON. 1. Ensure power is ON for the circuit breaker and
unit.
2. e power line and the cable locking connector
are not connected properly.
2. Check the power connection with the unit is
connected properly.
3. e control panel or motherboard is defective
(CY3000R/NA330R).
3. Change the control panel or motherboard.
Light indicates power
ON but motor doesn’t
turn.
1. e motor is defective, possibly seized. 1. Change the motor. Servicing may be required.
2. e control panel or motherboard is defective. 2. Change defective part. Servicing may be
required.
e unit vibrates. 1. e motor is not secured. 1. Tighten the motor in place.
2. Damaged blower wheel. 2. Replace the blower wheel. Servicing may be
required.
3. e hood is not secured in place. 3. Check the installation of the hood. Screws may
require tightening
4. Venting duct too small or blockage in the duct
opening or ductwork.
4. Check the venting duct and the wall cap or roof
cap.
Motor works but lights
do not turn on.
1. Defective light bulb. 1. Change the light bulb.
2. e light bulb is loose. 2. Tighten the light bulb.
3. e control panel or motherboard is defective
(CY3000R/NA330R).
3. Change the control panel or motherboard.
e hood is not venting
out properly.
1. e hood might be hanging too high from the
cook top.
1. Adjust the distance between the cook top and
the bottom of the hood within 28” - 36” above
the range.
2. Blockage in the duct opening or ductwork. 2. Remove all the blocking from the duct work or
duct opening.
3. Using the wrong size of ducting. 3. Use at least 6” duct work.
For additional service inquiries, contact Cyclone servicing department at 1-888-293-5662 or Service@CycloneRangeHoods.com
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