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28
Express Warranty
How to make a claim under your Express
Warranty in Australia
Oricom has a simple warranty process for you to follow:
•PleasecalloremailourCustomerSupportTeam,1300889785or
support@ oricom.com.au.
•A Customer Support Team member will verify after troubleshooting
withyouifyourproductqualiesunderwarranty.Ifso,theywillgive
youaProductReturnAuthorisationnumber.
•We will then email or fax a Return Authorisation form and a Repair
Notice (if necessary), together with instructions on how to return the
goods for warranty service.
PleasenotethatifaCustomerSupportTeammemberadvisesthat
your product does not qualify for return, this warranty does not apply to
yourproduct.ProductsthatareauthorisedtobereturnedtoOricomin
Australia must include all of the following:
•A completed Return Authorisation form
•AcopyofyourProofofPurchase(pleasekeepyouroriginalcopy)
•The faulty product, including all accessories.
Send the approved returns to:
OricomInternationalPtyLtd
Locked Bag 658
South Windsor NSW 2756 Australia
PleasenotethatthisExpressWarrantyexcludesexpensesincurredby
you in returning any faulty product to us. You must arrange and pay any
expenses incurred (including postage, delivery, freight, transportation or
insurance of the product) to return the faulty product to us, however, we
will arrange delivery of the repaired or replaced faulty product to you.
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