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40
Symptoms Possible Causes & Solution
Your home
appliance and
smartphone is
not connected
to the Wi-Fi
network.
The password for the Wi-Fi that you are trying to connect to is
incorrect.
• Find the Wi-Fi network connected to your smartphone and remove
it, then register your appliance on LG SmartThinQ.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data of your smartphone and register the
appliance using the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of
English letters and numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless
router to 2.4 GHz and connect the appliance to the wireless router.
To check the router frequency, check with your Internet service
provider or the router manufacturer.
The distance between the appliance and the router is too far.
• If the distance between the appliance and the router is too far, the
signal may be weak and the connection may not be configured
correctly. Move the location of the router so that it is closer to the
appliance.
NOTE
• Some functions may not be supported, depending on the model.
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