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19
Troubleshooting
Problem Cause Solution
Grinder is making a
very loud sharp noise
There are foreign objects in the grinder. Clear the grinder per the directions in
the Care and Cleaning section.
Coee dispensed is
watery
Grinder setting is too coarse. ■ Adjust coffee bean grind size to
a finer setting during grinding
operation.
■ Go to the SmartHQ app and adjust
coffee settings.
No steam or hot
water is coming out
of the steam wand
The machine is not preheated yet. Wait for machine to preheat. Once water
is up to temperature, the process will
begin.
Steam or hot water
have stopped
dispensing
mid-process
Water tank is empty. Refill the water tank to continue process.
The function was cancelled early.
NOTE: Hot Water will stop automatically
once preset volume is dispensed. This
volume can be changed in SmartHQ.
Refill the water tank to continue process.
There is water
underneath the drip
tray
Residual water, steam, or condensation
may be present underneath the drip
tray. This is normal and should not be a
problem.
Wipe the area under the drip tray with a
cloth or towel.
The portafilter does
not turn and lock into
place in group-head
Portafilter is not level and/or not at the
correct angle to be inserted.
Ensure the portafilter is level and
inserted at a 45 degree angle before
twisting.
Dosage is too large and is coming in
contact with group-head.
Remove a small amount of coffee from
portafilter or use a lower dosage.
Poor crema formation
and weak espresso
High altitude aects boiling point and
extraction.
Adjustments may be made using the
SmartHQ app for high altitude settings.
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