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18
Troubleshooting
Problem Cause Solution
Appliance does not
work/does not turn
on
No power is connected to the appliance ■ Check cable and plug are connected
to power and press the "on" button
■ Check GFI plug
Coee is not hot
enough
Cup is not preheated Run hot water in the cup prior to
brewing to warm up.
Or place your cup on top of the machine
prior to use.
Water/Steam does
not come out of
steam wand
Excessive scale has built up Descale the appliance as directed on
page 15.
Empty system function may have been
used
Run the hot water function until water
starts dispensing
Pump airlock (air in the water pump) Run the hot water function until water
starts dispensing
Something is blocking the steam wand Run the hot water function until water
starts dispensing
Coee does not come
out of portafilter
Coee is tamped too tightly in the
portafilter or gounds are too fine.
Empty portafilter and try again with a
larger grind size or less force while
tamping.
The dose of coee is too high Use a coarser grind size or less dosage.
Espresso shot has no
crema
Coffee grounds are too coarse Adjust coffee bean grind size to a finer
setting during grinding operation or use
a double layer filter provided.
Coffee beans are not fresh Change or use appropriate coffee beans
Appliance takes too
long to heat up
Excessive scale has built Descale the appliance
Water tank is empty
but "Add Water" alert
does not show up
Water sensor is detecting water on the
outside of the water tank
■ Wipe the water tank and back area of
the machine completely dry.
■ Avoid pouring water directly into the
water tank. It is recommended to pull
out water tank, fill, then replace in the
machine.
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