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24 49-6000065
Troubleshooting Tips... Before you call for service
TROUBLESHOOTING TIPS
Save time and money! Review the charts on the following pages first and you may not need to call for service.
If you are still having trouble, please visit www.GEAppliances.com/ge/service-and-support/contact.htm
or call us at 800.626.2005.
Problem Possible Causes What To Do
Water has air bubbles and
is cloudy
Air in system after installation. Will go away after it runs for a while.
Indicator light on faucet
base not working
Battery installed incorrectly or
expended.
Observe orientation on page 14 and install correctly.
Replace battery if old.
Batteries are dead. Use new CR2032, 3-volt battery.
Chlorine taste and/or odor
in the Reverse Osmosis
product water
The ppm of chlorine in your
water supply exceeds maximum
limits and has destroyed the
Reverse Osmosis membrane.
If the water supply contains more than 2.0 ppm of
chlorine, additional filtering of the water supply to the
Reverse Osmosis is needed. Correct this condition before
doing maintenance on the Reverse Osmosis system.
The prefilter is no longer
reducing chlorine from the
water supply.
Replace the Reverse Osmosis membrane cartridge, flow
control, screen, prefilter, postfilter and batteries in the
electronics box.
Other taste and/or odor High quality product water may
have a different taste than what
you’re used to.
This is normal.
Low water usage. Completely drain system and allow to refill.
Contamination in product water
storage.
Use sanitizing procedures.
Prefilter and postfilter need to
be changed.
Replace the prefilter and postfilter. Sanitize system.
Water leaking from faucet
air gap hole
Drain side of faucet air gap (3/8”
tubing) plugged, restricted or
incorrectly connected to the
drain.
Inspect and eliminate restriction or plug. It is important that
there are no dips, loops or low spots in the drain line from
the faucet air gap to the drain pipe. Refer to Installation
Instructions for proper drain connection. If drain line
adapter was used as the drain point, periodic inspection/
cleaning is recommended.
System makes product
water slowly
This is normal. Water flow rate will be lower than your regular faucet.
It takes 3–4 hours to fill the tank.
Water supply to the Reverse
Osmosis system not within
specifications.
Increase water pressure, precondition the water, etc.,
as needed to conform before doing maintenance on the
Reverse Osmosis system.
Prefilter cartridge plugged with
sediments.
Replace the prefilter. If rate does not increase, replace
the postfilter, Reverse Osmosis membrane cartridge, flow
control and batteries in the faucet base.
Reverse Osmosis membrane
plugged with sediments.
Replace Reverse Osmosis membrane cartridge, flow
control and battery in the faucet base.
No Water Water supply valve not turned
on.
Turn water supply valve on. See diagram on page 11.
After filter change, tank is
empty.
It takes 3–4 hours for RO system to provide enough water
to fill the tank.
Leaks at fittings Improperly installed. Reinstall. See Installation Instructions.
Sounds you may hear Sink drain, drain water from
system.
This is normal.
Drain line can be installed to an alternative drain, such as
DEDVHPHQWGUDLQ6HHSDJHVDQGIRUDOWHUQDWLYH
drain configurations.
Faucet air gap—drain water
flowing through the faucet air
gap. This may be associated
with high pressure water
supply, generally 80 psi or
greater.
Install a pressure regulator in the house water supply
system to reduce the pressure below 80 psi.
An alternative flow restrictor for high pressure installations
is available from GE Appliances (see item #31 on the
parts list, page 25). Contact GE Appliance Parts and
ask for Flow Restrictor, High Pressure, Part Number
:6;
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