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15
TROUBLESHOOTING TIPS
ISSUE POSSIBLE CAUSE WHAT TO DO
Air conditioner
does not start
The unit is unplugged Make sure the air conditioner plug is pushed completely into the outlet.
The fuse is blown/circuit
breaker is tripped
Check the house fuse/circuit breaker box and replace the fuse
or reset the breaker.
Power failure
The unit will automatically restart in the setting last used after the
power is restored.
There is a protective time delay (approximately 3 minutes) to prevent
tripping of the compressor overload. For this reason, the unit may
not start normal cooling for 3 minutes after it is turned back on.
The current interrupter
device is tripped
Press RESET button located on the power cord plug.
If the RESET button will not stay engaged, discontinue use of
the air conditioner and contact a qualied service technician.
Cool mode
does not cool
as it should
Indoor airow is restricted
Make sure there are not curtains, blinds or furniture blocking the
front of the air conditioner.
The temp control may
not be set properly
Turn the temperature control to a higher number.
The air lter is dirty
Clean the lter at least every 30 days.
See Care and Cleaning section.
The room may have been hot
When the air conditioner is rst turned on, you need to allow time
for the room to cool down.
Cold air is escaping Check for open furnace registers and cold air returns.
Cooling coils have iced up See “Air conditioner freezing up” below.
Heat mode
does not
warm as it
should
Indoor airow is restricted
Make sure there are not curtains, blinds or furniture blocking the
front of the air conditioner.
The temp control may
not be set properly
Turn the temperature control to a higher number.
The air lter is dirty
Clean the lter at least every 30 days.
See Care and Cleaning section.
The room may have been
cold
When the air conditioner is rst turned on, you need to allow time
for the room to warm up.
Warm air is escaping Check for open furnace registers and cold air returns.
Air conditioner
freezing up
Cooling coils have iced up
Set the mode control at Fan Only or Hi Cool with the freezing up and stops
the air conditioner temp control at a warmer setting.
Water drips
outside
Hot, humid weather This is normal.
Water drips
inside
The air conditioner is not
tilted to the outside
For proper disposal, make sure the air conditioner slants slightly
from the case front to the rear.
Water collects
in base pan
Moisture removed from
air and drain into base pan
This is normal for a short period in areas with little humidity;
normal for a longer period in very humid areas.
EP: Temperature Sensor Error
Please contact Denali Aire Customer Service at 888-433-6254
for troubleshooting support.
Review the chart for Troubleshooting Tips. If issue persists, please call for further assistance.
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