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21
All servicing and repairs must be carried out by a
qualied service engineer.
NOTE: The induction cooktop is able to self-diagnose a
number of problems and can show this information to the
user via the cooktop control display. Error codes may be
displayed if your cooktop has developed a fault.
If your appliance reports an error or is not working, you may
be able to correct the fault by consulting the following.
Error code E2 is displayed
The electronic unit is too hot. Please check the installation of
the range, making sure that there is sucient ventilation. In
extreme cases, if a cooking utensil has been allowed to boil
dry this error code may also be displayed. If in doubt please
contact your installer or a qualied repair engineer.
No display operation
Over voltage or loss of supply voltage to the range. If in doubt
please contact your installer or a qualied repair engineer.
Error code U400 is displayed
The range has been incorrectly connected. The control will
switch o after approximately 1 second and the error code
will be permanently displayed.
Consult your installer or a qualied repair engineer.
Error code Er followed by a number is displayed
The appliance has developed an internal technical fault that
cannot be rectied by the user.
Consult your installer or a qualied repair engineer.
The fuse blows or the RCD trips regularly
Please contact your installer or a qualied repair engineer.
The range will not switch on
Has the wiring system in the house blown a fuse or tripped an
earth leakage circuit breaker?
Has the range been correctly connected to the mains supply?
The induction cooktop is noisy
When using the induction cooktop there may be some
‘noise’ emitted from the pan. This is normal and may be most
noticeable when cooking on high power settings or if 5 pans
are used simultaneously. The type of pan may also contribute
to induction ‘noise’.
6. Troubleshooting
Steam is coming from the oven
When cooking foods with a high water content (e.g. oven
chips) there may be some steam visible at the rear grille.
Take care when opening the oven door, as there may be a
momentary pu of steam when the oven door is opened.
Stand well back and allow any steam to disperse.
An oven fan is noisy
The sound of the oven fan may change as the oven heats up –
this is perfectly normal.
What cleaning materials are recommended for the
range?
See the ‘Cleaning’ section for a full list of recommended
cleaning materials.
We DO NOT recommend corrosive or caustic
cleaners as these may damage your range.
The knobs get hot when I use the oven, can I avoid this?
Yes, this is caused by heat rising from the oven, and heating
them up. DO NOT leave the oven door open.
The fascia gets hot when I use the oven or broiler
The range is cooled by a fan. If the fascia becomes excessively
hot when the range is in use then the cooling fan may have
failed. Should this occur please contact your installer, a
qualied repair engineer or Customer Service to arrange for
its repair.
If there is an installation problem and I don’t get my
original installer to come back to fix it who pays?
You do. Service organizations will charge for their call outs if
they are correcting work carried out by your original installer.
It is in your interest to track down your original installer.
Food is cooking too slowly, too quickly, or burning
Cooking times may dier from your previous oven. Check
that you are using the recommended temperatures and shelf
positions.
See the oven cooking guide section of the instructions. The
oven control settings and cooking times are intended to be
used only as a guide.
Individual tastes may require the temperature to be altered
either way, to get the results you want. Try cooking at a
higher or lower temperature setting.
The oven is not cooking evenly
If you are cooking a large item, be prepared to turn it round
during cooking.
If two shelves are used, check that space has been left for the
heat to circulate. When a baking sheet is put into the oven,
make sure it is placed centrally on the shelf.
Check that the door seal is not damaged.
A dish of water when placed on the shelf should be the
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